Mary Bates
Sultan,WA
Summary
- 10+ years Customer Service Experience
- 4+ years of Inpatient Healthcare Experience
- 8+ years of Management Experience
Overview
14
14
years of professional experience
Work History
Certified Nursing Assistant
Evergreen Health
Kirkland, WA
09.2019 - 04.2023
- Follows directions of licensed nurses to assist with health care plans and treatments.
- Deliver individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Document patient information and care activities in electronic health record.
- Reduces risks of patient infection and cross-contamination by following proper CDC recommendations like PPE, cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Answers call lights and supports patient comfort and safety.
- Record all patient intake and outtake.
- Organizes and maintains patients' rooms for safety and cleanliness.
- Facilitates personal hygiene management, feeding and ambulation.
- Coordinates with nursing team to answer patients and family members concerns for care plans.
- Observes patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Collect patient specimen samples and alert nursing team of potentially unhealthy changes.
- Evaluate patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Transports patients between rooms and or testing locations within hospital.
- Experience with patients with diagnoses such as Respiratory Failure, Diabetes, CHF, Dementia, Cancer, and much more.
Barista Shift Supervisor
Starbucks
Redmond, WA
01.2009 - 01.2019
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Responsible for all cash handling including end-of-day financial tasks of cash and card transactions daily.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed Inventory performance metrics to monitor progress and identify areas for improvement.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to connect with customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Participated in budgeting and forecasting activities to make informed decisions.
- Controlled expenses and boosted profitability by managing food and labor costs.
Education
NA-C -
Nursing Assistant Training Institute
Shoreline, WA2019
Associate of Arts -
Bellevue College
Bellevue, WA2011
High School Diploma -
Parade Program
Carnation, WA2009
Skills
- WA State NAC
- Healthcare Provider BLS Certified
- Critical Thinking/Problem Solving
- Medical Terminology Knowledge
- Inpatient Care
- Management Experience
Timeline
Certified Nursing Assistant
Evergreen Health
09.2019 - 04.2023
Barista Shift Supervisor
Starbucks
01.2009 - 01.2019
NA-C -
Nursing Assistant Training Institute
Associate of Arts -
Bellevue College
High School Diploma -
Parade Program