Mary B. Campbell
Dayton,OH
Summary
Professional in educational field with solid background in administering and supervising exams. Known for ensuring compliance with testing procedures and maintaining secure testing environment. Highly reliable team player with ability to adapt to changing circumstances and prioritize tasks efficiently. Strong skills in time management and conflict resolution.
Overview
27
27
years of professional experience
Work History
Test Proctor
Sinclair Community College
07.2019 - Current
- Ensuring test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
- Providing test security by regularly updating and implementing strict proctoring protocols and procedures.
- Efficiently organized examination materials prior to each session, reducing time spent searching for necessary items during exams.
- Provided exceptional customer service to both students and faculty, answering questions and resolving issues related to the testing process.
- Addressed technical issues promptly during computer-based exams, minimizing disruptions for students taking the tests.
- Maintaining required certifications for GED, CLEP, etc.
- Using required technologies of various test programs.
Café Chef
Ele Cake Company
05.2011 - 02.2014
- Daily kitchen duties include prepping lunch, preparing delivery and catering orders
- Other tasks are ordering food and supplies for the café, food costing, tracking invoices, helping create new menus and catering items
- Prepare special menus for evening events
Store Manager
Jo-Ann Fabrics
02.2006 - 10.2010
- Managed an 18,000 sq foot store
- Responsibilities included: Execution of store standards regarding merchandising, planogram execution, ensuring freight was being moved onto the sales floor according to standards
- Followed P&L statements, comp sales, average ticket, payroll as well as sales over budget percentages
- Other responsibilities included yearly inventory and audit procedures
- Hired and trained all new personnel
- Handled all customer complaints to ensure a successful outcome in maintaining customer loyalty
Area Service Coordinator
Nasco Services
07.2005 - 11.2005
- Responsible for managing and scheduling up to 35 technicians within over 200 retail stores within a 4 state region for assembling bicycles, grills, etc
- Customer service was also a very big part of the position regarding communication with the stores, their District Managers, Store Managers and other executives within the stores themselves
- Coordinated training of new technicians and tracked their progress in conjunction with a localized trainer
- Reported directly to local team lead, District Manager and Regional Manager
Customer Care Representative
Verizon Wireless
04.2003 - 02.2005
- Duties include resolving customer issues regarding billing, troubleshooting equipment, explanation of calling plans, equipment features and programming of equipment
- Also responsible for maintaining performing stats that included adherence, hold, call work and quality
Customer Service Representative
SBC Global Comm.
11.2000 - 11.2002
- Duties included resolving customer needs by explaining billing, coordinating installation and transfer of service and repair
- Required to grow revenue on each line service
Level 3 Team Leader
Target Stores
12.1999 - 10.2000
- Responsible for overseeing house wares department
- Duties included merchandising, sales tracking by item volume, overall department sales tracking, and restocking department
- Additional duties were overseeing sales floor personnel and making managerial customer issue decisions
Sales
Thomasville Home Furnishings
04.1999 - 12.1999
- Built individual clientele base involving higher end furniture
- Assisted customer with frame and fabric selections, worked customer floor plans which included upholstery, accessory and accent pieces
- Set up customer merchandise delivery and customer follow-up to insure satisfaction with product and service
Assistant Buyer
Elder-Beerman Corporation
07.1997 - 04.1999
- Responsible for placing stock orders based on rate of sale, 90 financial projections, tracking orders, worked closely with factory personnel, sales representatives, shipping and receiving
- Selected and priced merchandise for advertisement as well as advertising layouts, ad copy and ad proofing
- Assisted buyer with financial seasonal planning, assortment planning, frame and fabric selection
Education
Associate of Arts - Business Administration And Management
Sinclair Community College
Dayton, OH05-2018
Skills
- Documentation
- Assertivene
- Punctuality
- Multitasking Abilities
- Problem-solving abilities
- Reliability
Additional Information
Additional Work Experience and References Available Upon Request
Timeline
Test Proctor
Sinclair Community College
07.2019 - Current
Café Chef
Ele Cake Company
05.2011 - 02.2014
Store Manager
Jo-Ann Fabrics
02.2006 - 10.2010
Area Service Coordinator
Nasco Services
07.2005 - 11.2005
Customer Care Representative
Verizon Wireless
04.2003 - 02.2005
Customer Service Representative
SBC Global Comm.
11.2000 - 11.2002
Level 3 Team Leader
Target Stores
12.1999 - 10.2000
Sales
Thomasville Home Furnishings
04.1999 - 12.1999
Assistant Buyer
Elder-Beerman Corporation
07.1997 - 04.1999
Associate of Arts - Business Administration And Management
Sinclair Community College
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