Mary Belcher
Cache
Summary
Over 10 years of management experience in medical facilities, specializing in EClinical Works and Quality Improvement initiatives. Proven ability to enhance organizational performance through effective communication and troubleshooting. Recognized as a motivational leader with strong skills in team building and customer service. Expertise in implementing training and morale-boosting strategies to elevate employee engagement and drive company success.
Overview
13
13
years of professional experience
Work History
Quality Manager
Aetna Better Health of Oklahoma (ABHOK)
Cache
01.2024 - Current
- Implemented Quality Provider Liaison program for ABHOK to enhance service delivery.
- Supervised QPLs, providing performance feedback and fostering professional development.
- Supported business growth through effective collaboration with contracted facilities.
- Cultivated efficient working relationships among cross-functional teams within Aetna.
- Developed tracking tool for QPL communication with facilities to improve efficiency.
- Ensured team training through continuous education on CAHPS, HEDIS gaps, and VBS.
- Established productivity goals for QPLs to drive performance improvements.
- Led initiatives engaging providers in performance improvement activities, focusing on HEDIS training.
QI Manager
Comanche County Memorial Hospital
Lawton
01.2019 - 01.2024
- Implementation, coordination, and routine evaluation of the QI Program activities
- Maintained QI Program to meet HRSA requirements for Federal Torts Claim Act (FTCA) coverage, also handled FTCA claims in coordination with Executive Director.
- Implemented and reported QI activities to QI Committee and to the Lawton Community Health Center (LCHC) Board of Directors
- Educated and trained all providers in use of electronic medical record (EMR)
- Collected all electronic reporting for Uniform Data System (UDS), Patient Centered Medical Home (PCMH), Meaningful Use (MU) and Accountable Care Organization (ACO)
- Developed and coordinated LCHC disease collaborative data system for required internal and external data reporting
- Assisted in provision of required grants
- Assisted with compliance of ACO participation which has led to shared savings for the organization
QI Associate
Lawton Community Health Center, Comanche County Memorial Hospital
Lawton
01.2017 - 01.2019
- Assisted in development and implementation of QI program as required by State and Federal government agencies
- Maintained active QI Program to meet requirements of Health Resources and Services Administration (HRSA)and (FTCA)
- Responsible for monitoring activities, development, and implementation of policies and staff development in conjunction with Quality Improvement Committee
- Quality Program Development, including policies and procedures, quality improvement studies, and staff education
- EMR orientation for Medical Assistants, LPNs, and Physicians.
- Coordination of ongoing QI activities to include disease collaboratives
- Preparation and collection of Uniform Data Systems reporting as well as presentation to committees and the Board of Directors.
Supervisor
Memorial Medical Group Internal Medicine Clinic, Comanche County Memorial Hospital
Lawton
01.2012 - 01.2017
- Supervisor of a 2 provider clinic with a budget of over $315,000 with a support staff of 2 LPNs, 2 MAs, and 2 Office Coordinators
- Ensure all activities related to the quality of the clinic were met, whether directly or indirectly related
- Met daily productivity benchmark of 97% year-round
- Organized performance (quality) improvement activities surrounding patient care
- Assisted with staff training in continuous quality improvement
- Insured weekly and monthly reports are prepared, as required, for both a variety of departments and individuals
- EMR data pulls to ensure nursing staff and provider were exceeding Physician Quality Reporting System (PQRS) and Meaningful Use (MU) measures of 100%.
Education
Master of Healthcare Administration -
Oklahoma State University
Stillwater, OK01.2019
Interdisciplinary Studies Degree -
Cameron University
Lawton, OK01.2009
Skills
- Quality improvement and assurance
- Data analysis and performance metrics
- Regulatory compliance
- Electronic medical records management
- Team leadership and development
- Cross-functional collaboration
- Performance monitoring
Timeline
Quality Manager
Aetna Better Health of Oklahoma (ABHOK)
01.2024 - Current
QI Manager
Comanche County Memorial Hospital
01.2019 - 01.2024
QI Associate
Lawton Community Health Center, Comanche County Memorial Hospital
01.2017 - 01.2019
Supervisor
Memorial Medical Group Internal Medicine Clinic, Comanche County Memorial Hospital
01.2012 - 01.2017
Master of Healthcare Administration -
Oklahoma State University
Interdisciplinary Studies Degree -
Cameron University
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