Mary Bell
Longview,TX
Summary
Accomplished senior customer service professional with extensive experience in providing integral sales support within the technology and IT industries. Results-oriented, decisive leader with proven success in developing strategic partnerships and evaluating client requirements to drive business growth. Thrive in dynamic environments requiring focused decision-making. Record of developing and implementing process improvements and cost-saving initiatives.
Overview
29
29
years of professional experience
Work History
Sales Support Specialist
Tessco Technologies Inc.
Hunt Valley, Maryland
02.2022 - Current
- Managed customer inquiries and provided timely support for orders.
- Collaborated with sales teams to streamline communication and processes.
- Maintained accurate records of customer interactions and transactions.
- Facilitated resolution of issues by liaising between customers and departments.
- Analyzed customer feedback to improve service delivery and support systems.
- Supported inventory management by tracking stock levels and ordering supplies.
- Participated in weekly team meetings to discuss strategies for achieving goals.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Answered customer inquiries regarding products, pricing, and availability.
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Generated quotes for customers based on their individual needs.
- Processed customer orders, exchanges, and returns, and kept customers informed about progress.
- Scheduled meetings between sales representatives and potential clients.
- Processed purchase orders from customers in a timely manner.
- Resolved order issues by consulting with appropriate departments.
- Tracked sales leads and opportunities within the company's CRM system.
- Compiled data from multiple sources for use in presentations or other materials.
- Managed multiple projects simultaneously while meeting strict deadlines.
- De-escalated irate customers with communication skills and sales expertise.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- Provided technical support to customers via phone or email.
- Tracked inventory levels to ensure product availability for customers.
- Trained new sales support staff on internal processes and customer service best practices.
- Provided after-sales support, addressing any customer concerns and ensuring a positive customer experience.
- Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
- Managed CRM system, ensuring accurate data entry and providing reports for sales analysis.
- Managed inventory levels to ensure product availability for sales initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Support Specialist II
CompuCom Systems Inc.
Dallas, TX
09.1996 - 05.2019
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Provided pre-sale quote support including product research, pricing, and configuration.
- Met performance standards consistently for answer rate, handle time and service quality.
- Responsible for ensuring standard and/or client requested service level objectives are met.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Created custom reports via Business Objects
- Trained all new hires
Education
Some College (No Degree) - Business Administration And Management
Richland College
Dallas, TXSkills
- Leadership
- Organization
- Self-Managed
- Goal Oriented
- Team building
- Multitasking
- Self Motivated
- Problem resolution
- Customer relationship management
- Order processing
- CRM management
- Sales support
- Customer service
- Effective communication
- Cross-selling techniques
- Microsoft office expertise
- CRM software proficiency
Additional Information
Microsoft Office, Business Objects, SalesForce CRM, Vantive & NetSuite
Timeline
Sales Support Specialist
Tessco Technologies Inc.
02.2022 - Current
Sales Support Specialist II
CompuCom Systems Inc.
09.1996 - 05.2019
Some College (No Degree) - Business Administration And Management
Richland College