Summary
Overview
Work History
Education
Skills
Qualifications Summary
Certification
Accomplishments
References
Timeline
Work Availability
Work Preference
Quote
Software
Languages
SoftwareEngineer
Mary Bellinger

Mary Bellinger

Wichita Falls,TX

Summary

A dynamic HR leader with a proven track record at Amazon Warehouse, who is recognized for enhancing workplace culture and boosting employee satisfaction by 24%. Expertise in benefits administration and maintaining confidentiality has significantly improved recruitment, onboarding, and training processes. Skilled in conflict resolution and strategic HR leadership, driving organizational excellence and optimizing service delivery. Committed to fostering an inclusive environment that promotes employee engagement and growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Human Resources Assistant

Amazon Warehouse
Clarksville, TN
01.2022 - Current
  • Craft and execute recruitment, employee relations, and benefits administration policies to establish a robust HR framework
  • Address employee inquiries regarding benefits and HR policies and attain employee trust
  • Perform exit interviews with departing employees, gather critical feedback, and inform improvements in retention strategies
  • Devise initiatives with intrinsic motivation and accountability, leading to high-quality outcomes
  • Assess employee onboarding programs, recommend enhancements to senior management, and boost new hire retention
  • Boosted team capabilities by pinpointing skill deficiencies in staff and facilitating specialized training programs through engagement with department heads
  • Contributed to six peak seasons, surpassed network performance goals in orders & sales, and drove record-breaking results
  • Heightened overall attendance in the building by 12% in one week through associate engagement activities
  • Processed 104 terminations in two days, restored company compliance, and stabilized operational standards
  • Safeguarded human resources records by documenting and maintaining confidentiality of employee information
  • Cultivated positive workplace culture by inspiring employees through special events and incentive programs
  • Elevated Career Choice participation rate from 5% to 14% and propelled region from last to second place in six months
  • Enhanced employee satisfaction by optimizing HR processes and introducing efficient systems
  • Drove data integrity and system updates by upgrading and maintaining the HRIS database

Pick/ Stow/Trans Ship Process Assistant

Amazon Warehouse
Auburndale, FL
01.2020 - 01.2022
  • Oversaw and mentored associates on productivity, quality, and safety, resulting in improved work standards and reduced incidents
  • Facilitated daily management of departmental tasks to improve workflow and departmental efficiency
  • Directed labor allocation, reported labor hours, and optimized resource usage
  • Educated site and visiting managers on the central flow process and enhanced operational continuity
  • Advanced careers of three associates to Level 3, elevated one associate to a Learning role, and promoted another to Level 4, while successfully developing a minimum of eight training ambassadors
  • Validated operational efficiency and high team morale by managing a dynamic team of 85 to 120 associates
  • Strengthened team coordination and project outcomes by leading communications with internal and external suppliers, orchestrating meetings, and allocating job duties

ICQA Problem Solver

Amazon Warehouse
Orlando, FL
01.2018 - 01.2020
  • Performed comprehensive audits, including SBC, Cycle Counts, SFC, IRDR, and DPMO to guarantee accuracy in inventory counts and support company success
  • Employed critical thinking, decision-making, creativity, and information-processing skills to tackle complex problems and innovate solutions
  • Ensured inventory accuracy and maintained high-quality standards within process paths
  • Accelerated organizational effectiveness by conducting and deploying a systematic approach to business challenges: Analyze, Plan, Implement, and Evaluate

Assistant Manager/Department Manager

Walmart
Winter Haven, FL
01.2006 - 01.2018
  • Monitored workforce trends to address potential skill gaps or staffing requirements and ensure optimal team performance
  • Led supervision of three store openings and one remodel and enhanced store functionality and customer appeal
  • Employed compliance tools and corrective measures, identified deficiencies, and upheld stringent standards
  • Promoted a compliant workplace by resolving employee claims, such as performance issues & harassment incidents
  • Raised customer satisfaction ratings by 24% within two months by implementing targeted service improvements and upgrading customer interactions
  • Elevated monthly sales by 16% through visual merchandising and inventory management
  • Guaranteed adherence to local, state, and federal laws to maintain company compliance and ethical integrity
  • Boosted employee job satisfaction by fostering communication between managers and staff
  • Reduced shrinkage from 1.5% to 0.7% by adhering to the inventory process throughout year

Education

Bachelor's Degree - Psychology

SNHU
08.2025

Skills

  • Time management
  • Confidentiality
  • Problem resolution
  • Customer loyalty
  • Complaint handling
  • Administrative support
  • De-escalation techniques
  • Team collaboration
  • Execution of Strategic Initiatives
  • Human Resources Leadership
  • Benefits Administration
  • Scheduling
  • Problem-solving
  • Policy Development
  • Workplace culture enhancement
  • Customer Service Improvement
  • Recruitment and onboarding
  • Inventory Management
  • Proficient in Conflict Resolution
  • Information Security Expertise
  • Employee Claims Resolution
  • Process Enhancement
  • Optimization of Service Delivery
  • Organizational Excellence
  • Customer Satisfaction Specialist
  • Staff education and training

Qualifications Summary

Accomplished and dynamic professional with a strong background in elevating customer satisfaction and managing HR operations within a fast-paced environment.

Certification

  • CPR

Accomplishments

  • National Society of Leadership & Success

References

References available upon request.

Timeline

Human Resources Assistant

Amazon Warehouse
01.2022 - Current

Pick/ Stow/Trans Ship Process Assistant

Amazon Warehouse
01.2020 - 01.2022

ICQA Problem Solver

Amazon Warehouse
01.2018 - 01.2020

Assistant Manager/Department Manager

Walmart
01.2006 - 01.2018

Bachelor's Degree - Psychology

SNHU

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementWork from home optionHealthcare benefits

Quote

The mind is everything. What you think, you become.
Gautama Buddha

Software

Excel

Powerpoint

Word

HRIS

Languages

English
Native language

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Mary Bellinger