MARY BELZ
Marmora,NJ
Summary
Dynamic leader with proven expertise in team management and customer service management. Excelled in enhancing guest service through effective staff training and incident management, significantly boosting referrals. Skilled in Microsoft Excel and fostering team collaboration, consistently meeting sales targets and improving service delivery.
Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server/Supervisor
201 Willard Liquors LLC DBA The Deauville Inn
2015.08 - 2024.06
- Trained new servers on company policies, procedures, and best practices for exceptional guest service. Oversaw daily operations of service team, delegated tasks. Managed scheduling for 70 servers, maintaining adequate staffing levels while accounting for personal employee needs. Scheduled and rotated staff for adequate coverage and fair distribution of workload. Controlled expenses and boosted profitability by managing labor costs.
- Bussed and reset tables to keep dining room and work areas clean. Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Improved communication among staff members through regular team meetings and open discussion forums. Promoted a culture of continuous learning within the server team by sharing industry articles, attending workshops together as a group when possible.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
- Actively contributed ideas during weekly management meetings for menu updates and special events, resulting in increased customer interest and repeat business.
- Decreased wait times for customers by implementing a streamlined seating system during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
Finance Manager
Point Tackle And Marine Supply LLC
2017.01 - 2022.06
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Researched and facilitated software integration to streamline accounting and financial processes.
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Increased profitability by identifying underperforming investments, reallocating resources accordingly.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Office Manager
Jersey Marine Yacht Broker LLC
2015.08 - 2022.06
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled finances to lower costs and keep business operating within budget.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Cosmetology
Cape May County Technical School
Cape May Court House, NJ06.1984
High School Diploma -
Ocean City High School
Ocean City, NJ06.1982
Skills
- Team Management
- Incident Management
- Server maintenance
- Capacity Planning
- Verbal and written communication
- Food Safety
- Customer Service Management
- Shift planning
- Organization
- Customer Relationship Management
- Staff Motivation
- Table Bussing
- Dining room logistics
- Dining room management
- Microsoft Excel
- Worker Training
- Food and Beverage Service
- Staff Management
- Hiring and Onboarding/Service Training
- Food safety understanding
- Opening and closing procedures
- Sanitizing understanding
- Point of Sale POS Software
- Work Station Assignments
- Inventory controls
- High-volume dining
- Supply Ordering
- Work Schedule Creation
- Production Reporting
- Reservations Coordination
- Food Delivery Oversight
- Staff Forecasting
- Policies Development
- Payroll Preparation
Timeline
Finance Manager
Point Tackle And Marine Supply LLC
2017.01 - 2022.06
Server/Supervisor
201 Willard Liquors LLC DBA The Deauville Inn
2015.08 - 2024.06
Office Manager
Jersey Marine Yacht Broker LLC
2015.08 - 2022.06
No Degree - Cosmetology
Cape May County Technical School
High School Diploma -
Ocean City High School
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