Mary Benitez Sanchez
Cleveland,OH
Summary
Dedicated and hardworking professional with experience in warehouse operations, employee training, youth support, and retail operations. Proven ability to communicate effectively with individuals from diverse backgrounds, provide hands-on guidance, resolve problems, and work successfully in fast-paced environments. Experienced Learning Ambassador with 3+ years of experience training and coaching associates at Amazon, including training 20+ groups of new associates. Knowledgeable in ICQA and Amnesty operations. Passionate about helping others, building positive relationships, and creating supportive environments where people can succeed.
Overview
1
1
Language
3
3
years of professional experience
Work History
Youth Care Specialist
OhioGuidestone
Berea, OH
08.2025 - Current
- Facilitated daily activities, creating a structured environment for youth development.
- Implemented individualized care plans to address behavioral and emotional needs of clients.
- Collaborated with multidisciplinary teams to ensure comprehensive support for each youth.
- Monitored and documented client progress, contributing to ongoing assessments and treatment adjustments.
- Developed engaging life skills programs, enhancing personal growth and self-sufficiency among residents.
Operation Associate
Sephora
Beachwood, OH
12.2023 - Current
- Supported daily operations by managing inventory and ensuring product availability.
- Assisted in processing customer orders, enhancing overall service efficiency.
- Collaborated with team members to maintain store presentation standards and visual merchandising.
- Participated in training sessions to improve knowledge of product lines and customer engagement techniques.
Learning Ambassador
Amazon
Valley View, OH
10.2023 - Current
- Serve as a Learning Ambassador with 3+ years of experience training, coaching, and supporting new and existing associates.
- Successfully trained 20+ groups of new associates, providing hands-on instruction and guidance throughout the onboarding process.
- Experienced in multiple areas of Amazon operations, allowing for flexibility and adaptability when supporting business needs.
- Knowledgeable in ICQA (Inventory Control and Quality Assurance) and experienced with inventory and quality-related processes.
- Experienced with Amnesty, including identifying and addressing issues in certain areas
Education
No Degree - Social Work
Cleveland State University
Cleveland, OH09.2026
Cosmetology
Aveda Institute
Mentor, OH05.2023
. - Phlebotomy
Newbridge
Euclid, OH01.2021
High School Diploma -
Lake Erie International
Lakewood, OH11.2019
Skills
- Professional boundaries
- Self-care techniques
- Positive reinforcement
- Mental health support
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Youth Care Specialist
OhioGuidestone
08.2025 - Current
Operation Associate
Sephora
12.2023 - Current
Learning Ambassador
Amazon
10.2023 - Current
No Degree - Social Work
Cleveland State University
Cosmetology
Aveda Institute
. - Phlebotomy
Newbridge
High School Diploma -
Lake Erie International