Summary
Overview
Work History
Education
Skills
Timeline
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Mary Benker

Summary

Accomplished Business Operations professional with proven record of efficiency and dedication to quality of service.

Self-motivated and organized with exceptional interpersonal skills that build and maintain successful business relationships.

Overview

12
12
years of professional experience

Work History

Assistant Sales Manager

Auxo Brands/RP Collection
09.2016 - 03.2024
  • Facilitated day-to-day business operations, working efficiently and productively with all departments, managing process flows, sales support and service delivery.
  • Assisted in the development of annual sales projections.
  • Compiled reports to determine approaches to increase profitability. Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and identify areas of focus for improvement.
  • Liaised between sales team and fulfillment center.
  • Demonstrated exemplary customer service by engaging with retail affiliates.
  • Developed strong client relationships for repeat business and increased referrals.
  • Provided recommendations to long-term accounts to promote brand awareness.
  • Resolved customer issues promptly, strengthening relationships with VIP affiliates and maintaining high levels of overall customer satisfaction and trust in the brand.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Utilized strong leadership skills by managing projects efficiently to completion.
  • Exemplified professionalism in provided services and support in a dynamic work environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Dance Studio Manager

Chicago City Theatre Company
10.2011 - 09.2016
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Recruited, interviewed and hired administrative staff and teachers.
  • Served as liaison between artistic team and business management team to facilitate unified plan of action to achieve desired results.
  • Successfully managed budgets and allocated resources to maximize studio's viability and sustainability.
  • Partnered with Executive Director to develop and implement strategies to increase visibility and attract broader audience.
  • Provided accurate financial reports to Board of Directors ensuring fiscal responsibility and profitability.
  • Collaborated with design teams in promotional materials development to market studio activity.
  • Assisted Grant Writer in the submission of proposals to funding sources.

Education

Bachelor of Arts -

Mundelein College
Chicago, IL
06.1991

Skills

  • Operations Management
  • Budgeting and Expenditures
  • Sales Statistics Analysis
  • Project Coordination
  • Data Management
  • Account Management
  • Excellent Communication
  • Rapport and relationship building
  • Customer Complaint Resolution
  • Personnel Training
  • MS Office

Timeline

Assistant Sales Manager

Auxo Brands/RP Collection
09.2016 - 03.2024

Dance Studio Manager

Chicago City Theatre Company
10.2011 - 09.2016

Bachelor of Arts -

Mundelein College

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Mary Benker