Mary Benz
Kenosha,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Area Manager
North Shore Bank
09.2020 - Current
- Analyze trends and reports to ensure efficiency across branches and optimum sales
- Develop and lead execution of specific sales plans in collaboration with District Manager
- Create individualized training and performance goals for employees and build remediation plans as needed
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes
Branch Manager
12.2017 - 09.2020
- Hire, Train, and inspire branch employees to provide superior customer service and meet sales goals
- Responsible for day-to-day management of branch, including staffing, budget and other reports
- Ensure effective sales referrals to optimize sales and customer service
- Resolved various issues impacting sales management and business operations
- Awards: Branch Manager of the Year twice
Assistant Branch Manager
09.2016 - 12.2017
- Performed as an acting branch manager for 6 weeks handling all responsibilities and managing the team with effective communication skills to ensure all deadlines were met and all customers were handled professionally
- Mentor and train new bankers by working 1-1 and coaching them and motivating our team to reach their potential
- Collaborate with manager in development of branch plans and achievement of branch sales goals by encouraging and motivating the team
- Worked to improve my skills by voluntarily taking additional training opportunities, ie Paraplanner, PB Sponsor, and extra BVS courses
Personal Banker
09.2015 - 09.2016
- Established and grew customer relationships by working with the customer to help them identify and achieve their financial goals
- Used experience to excel at outbound calls, open new accounts, and identify cross-sell opportunities to hit sales goals
- Developed a pipeline for future opportunities including loans and investments by building relationships with our customers
Store Manager
Dressbarn
12.2011 - 09.2015
- Led and motivated the team to increase sales and ensure a productive work environment by building a strong cohesive team
- Work and monitor the sales floor regularly while talking to customers to identify and resolve urgent issues
- Dealt with financial aspects of a high-volume retail store including but limited to cash handling, balancing of registers, and monitoring of profit & loss
- Created all schedules for team to guarantee highest profits and budget efficiency
- Dealt with employment issues such as: interviewing/hiring potential employees, conducting appraisals and performance reviews
Assistant Manager
09.2011 - 01.2012
Assistant Manager/Supervisor
Waldenbooks
12.2002 - 09.2011
- Supervised and motivated employees to accomplish personal goals and improve areas of weakness
- Managed receiving of merchandise for store to ensure accuracy of orders
- Provided exceptional customer service to clients including relationship building and personalized service
- Planned and executed special events including book releases and seasonal kiosks
- Designed merchandizing strategy that included inventory control and ordering, to maintain high revenue
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Sales Associate
Fashion Bug
10.2001 - 11.2006
- Created a sales environment that consistently met expected sales goals and reduced operating costs
- Awards: Fashion Bug highest average sales and charge applications
Sales Associate and Consultant
LaDot Shoes Inc
05.1995 - 06.2000
- Consulted with the owner on business decisions, key initiatives and changes within the company
- Collaborated in buying merchandise for store to bring in new styles and increase ROI
- Played a key role in advertising by organizing displays, developing local marketing and advertising strategies
Education
Bachelor of Business Administration Degree - Business Administration
University of Wisconsin - Whitewater
Whitewater, WISkills
- Bank Reconciliation
- Customer Relationship Management
- Oversee Administrative Functions
- Goals and Performance
Certification
Active National Mortgage Licensing System (NMLS) ID that is in good standing
Timeline
Area Manager
North Shore Bank
09.2020 - Current
Branch Manager
12.2017 - 09.2020
Assistant Branch Manager
09.2016 - 12.2017
Personal Banker
09.2015 - 09.2016
Store Manager
Dressbarn
12.2011 - 09.2015
Assistant Manager
09.2011 - 01.2012
Assistant Manager/Supervisor
Waldenbooks
12.2002 - 09.2011
Sales Associate
Fashion Bug
10.2001 - 11.2006
Sales Associate and Consultant
LaDot Shoes Inc
05.1995 - 06.2000
Bachelor of Business Administration Degree - Business Administration
University of Wisconsin - Whitewater
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