Mary Bernard

Remote Customer Service Representative

Aloricaathome.net {GE Appliances}

02.2019 - 03.2023

Delivered prompt service to prioritize customer needs.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Offered advice and assistance to customers, paying attention to special needs or wants.
Increased efficiency and team productivity by promoting operational best practices.
Met customer call guidelines for service levels, handle time and productivity.
Developed and updated databases to handle customer data.
Cross-trained and backed up other customer service managers.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sought ways to improve processes and services provided.
Updated account information to maintain customer records.
Developed customer service policies and procedures to meet and exceed industry service standards.
Responded proactively and positively to rapid change.
Processed customer service orders promptly to increase customer satisfaction.
Educated customers about billing, payment processing and support policies and procedures.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Answered constant flow of customer calls with minimal wait times.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Investigated and resolved accounting, service and delivery concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Reached out to customers after completed sales to suggest additional service or product purchases.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Implemented and developed customer service training processes.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Promptly responded to inquiries and requests from prospective customers.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Handled customer inquiries and suggestions courteously and professionally.
Utilized customer service software to manage interactions and track customer satisfaction.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Promoted available products and services to customers during service, account management, and order calls.
Followed up with customers about resolved issues to maintain high standards of customer service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Responded to customer requests for products, services, and company information.