Mary Berntson
United States
Summary
Aspiring veterinarian with a strong academic foundation in biological sciences and a demonstrated passion for animal care. Experienced in providing exceptional customer service as a front desk team member at an animal hospital, showcasing effective communication and problem-solving skills. Possesses the ability to excel under pressure, defusing tense situations with empathy and professionalism. Committed to ethical animal treatment, scientific inquiry, and collaborative teamwork. Eager to contribute diverse skills and unwavering dedication to the dynamic learning environment of veterinary school.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CVM Terry Companion Animal Medical Center
12.2022 - Current
- Effectively communicated with pet owners, addressing inquires, scheduling appointments, and providing information about neurology veterinary services.
- Managed and organized appointment schedules for the service, ensuring optimal use of the team's time and accommodating urgent cases.
- Collaborated with veterinary staff to ensure seamless patient care, including relaying medical histories and arranging diagnostics.
- Addressed client concerns and issues, working to find solutions and escalate matters to appropriate personnel when needed.
- Managed urgent situations by coordinating with the senior clinicians and the ER, promptly notifying all concerned parties, and reassuring distressed pet owners.
Client Service Analyst
UnitedHealth Group
10.2018 - 12.2022
- Managed ongoing contract relationships and service delivery to clients as outward facing, dedicated
resource for assigned portfolio involving large and complex accounts. - Built relationships with employer group clients as primary point of contact for overall service delivery.
- Represented clients internally and coordinated to implement client systems, projects, and service needs.
- Skilled on Supervisor line to take over escalated calls requiring a high level of interpersonal and problem-
solving skills to resolve concerns. - Coached new employees in processes and conflict resolution to boost customer satisfaction ratings.
College Biology Teaching Assistant
University Of Minnesota, Duluth
12.2017 - 05.2018
- Integrated lecture materials into supportive review sessions to help students develop study skills and master content while encouraging an appreciation for biology.
- Researched learning methods to foster critical thinking skills.
- Wrote full length practice exams for sessions prior to each exam, and lead sessions with an attendance of up to 85 students.
Personal Care Attendant
Essentia Health
05.2017 - 12.2017
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Assisted residents in taking their medications, blood sugar testing and insulin administration, and leading resident exercise routines.
- Documented vitals, behaviors, and medications in client medical records.
Education
Biochemistry And Molecular Biology
University of Minnesota - Duluth
Duluth, MN05.2018
Skills
- Problem solving and critical thinking
- Skill building and leadership
- Excellent math and science skills
- Dependable and reliable
Timeline
Customer Service Representative
CVM Terry Companion Animal Medical Center
12.2022 - Current
Client Service Analyst
UnitedHealth Group
10.2018 - 12.2022
College Biology Teaching Assistant
University Of Minnesota, Duluth
12.2017 - 05.2018
Personal Care Attendant
Essentia Health
05.2017 - 12.2017
Biochemistry And Molecular Biology
University of Minnesota - Duluth
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