Summary
Overview
Work History
Education
Skills
Timeline
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MARY BERRY

MARY BERRY

Phoenix,AZ

Summary

Tech-savvy Salesforce Administrator manages profiles, workflows and groups with ease. Organized employee maintains cloud, reports and dashboards for company and clients. Thoroughly updates, installs and configures Salesforce systems to boost performance.

Overview

12
12
years of professional experience

Work History

Project Manager

Sky Wellness
Scottsdale, AZ
02.2021 - Current
  • Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
  • Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
  • Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
  • Created reports and dashboards in Salesforce to meet business requirements.
  • Performed troubleshooting on existing applications within the Salesforce platform.
  • Provided technical support to internal users on Salesforce issues or questions.
  • Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
  • Conducted training sessions for end users on the usage of Salesforce application features.
  • Supported the implementation of best practices related to the use of Salesforce CRM features.
  • Identified areas of improvement in existing systems and worked towards implementing them effectively.
  • Coordinated communication between different departments regarding any updates or changes in the system architecture.
  • Executed role hierarchies, shared rules and recorded level permissions to provide shared access among different users.
  • Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports and dashboards.
  • Customized dashboards to track usage for productivity and performance of business centers and sales teams.

COMMUNITY MANAGER

SPACES OLD TOWN
06.2018 - 01.2021
  • Serves as the primary contact for the center and the clients
  • Act as the point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression
  • Serve as a primary resource in assisting clients within the center; whether touring a potential client, showing a client to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks
  • Keep abreast of the local market by attending networking events and building strong channel relationships with commercial brokers
  • Maximize revenue opportunities for office sales, meeting rooms and memberships
  • Provide that 'wow' factor to our clients by taking pride in continually keeping the center 'show ready' by ensuring the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times
  • Contribute to the overall revenue of the center by identifying opportunities and actively upselling/cross selling Spaces products and services
  • Ensures that all daily service charges are captured and entered into billing/AR
  • Deliver mail, answer phones, send packages, order office supplies, prepare meeting rooms, book meeting rooms, and ensuring that the clients are able to concentrate on their work, while we manage their office needs
  • Serve as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner
  • Provide the image and service representative of a 5-star business center through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

CHIEF MARKETING & BUSINESS DEVELOPMENT MANAGER

BLU PHOENIX
02.2016 - 05.2018
  • Creating a wide range of different marketing branding materials
  • Developing the marketing strategy for the company in line with company objectives
  • Overseeing the company's marketing budget
  • Creation and publication of all marketing material in line with marketing plans
  • Planning and implementing promotional campaigns
  • Manage and improve lead generation campaigns, measuring results
  • Monitor and report on effectiveness of marketing communications
  • Working closely with design agencies and assisting with new product launches
  • Managed and developed the Sales & Marketing team
  • Managed a team of 15+ - Hiring, firing and training.

MARKETING DEPLOYMENT SPECIALIST MANAGER

NATIONAL LASER INSTITUTE
03.2014 - 02.2016
  • Executed and evaluated for key client marketing automation projects based upon predetermined scopes through coordination with all resource teams internally and on the client side, I served as a central communication point for day-to-day project activity
  • Managed subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries
  • Scheduled deployments in the Salesforce Marketing (Pardot) providing completion communications to the client
  • Conducted quality assurance reviews and other activities to ensure the accuracy and timeliness of email deployments
  • Monitored the campaign post-deployment to validate completion.

EXECUTIVE ASSISTANT, CEO

NATIONAL LASER INSTITUTE
01.2012 - 02.2016
  • Manage CEO's complex and frequently changing travel arrangements
  • Scheduled executive meetings, conducted market research that in turn helped the executives in make important business decisions
  • Updated executives about appointments with various clients
  • Kept reports and data files arranged in a perfect manner to avoid any inconvenience in business matters
  • Completed operational requirements by scheduling and assigning administrative projects.

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
02-2000

Skills

  • Saleforce
  • Shopify
  • Fishbowl
  • Google Analytics
  • Google Adwords
  • Facebook Marketing
  • Instagram Marketing
  • Constant Contact
  • CMS Experience
  • MailChimp Email Platform
  • Marketing Cloud CRM
  • Wordpress
  • Adobe Creative Suite
  • Content Marketing
  • Travel Arrangements
  • Microsoft Office Suite Expert
  • Project Tracking
  • Systems Implementation

Timeline

Project Manager

Sky Wellness
02.2021 - Current

COMMUNITY MANAGER

SPACES OLD TOWN
06.2018 - 01.2021

CHIEF MARKETING & BUSINESS DEVELOPMENT MANAGER

BLU PHOENIX
02.2016 - 05.2018

MARKETING DEPLOYMENT SPECIALIST MANAGER

NATIONAL LASER INSTITUTE
03.2014 - 02.2016

EXECUTIVE ASSISTANT, CEO

NATIONAL LASER INSTITUTE
01.2012 - 02.2016

Bachelor of Science - Psychology

University of Phoenix

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MARY BERRY