Mary Berry
Park Forest,IL
Summary
Dynamic and self-motivated professional with experience at Amazon, excelling in customer engagement and sales. Proven ability to boost customer satisfaction through clear communication and problem-solving skills. Adept at packaging and labeling, ensuring quality control while maintaining a collaborative team environment. Committed to delivering exceptional service and fostering repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Walmart
01.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Nursing
Prairie State College
Chicago Heights, ILCertificate - Basic Electrocardiography Technician
Excelsior Healthcare Academy
Chicago Heights, IL02.2021
Certificate - Phlebotomy
Excelsior Healthcare Academy
Chicago Heights, IL02.2021
Diploma -
Rich East
Park Forest, IL05.2020
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Clear communication
- Attention to detail
- Problem-solving
- Sorting and labeling
- Team collaboration
- Data entry
- Basic mathematics
- Quality control
- Safety training
- Health and safety regulations
- Good with communication and people
- CPR certification
- Patient observation
- Phlebotomy techniques
- Patient services
- Data collection
- Information protection
- Active listening
- Compassionate care
Certification
Phlebotomy, ekg technician, cna certificate, cpr
Timeline
Warehouse Worker
Amazon
10.2023 - Current
Sales Associate
Walmart
01.2021 - 08.2022
Nursing
Prairie State College
Certificate - Basic Electrocardiography Technician
Excelsior Healthcare Academy
Certificate - Phlebotomy
Excelsior Healthcare Academy
Diploma -
Rich East
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