Mary Beth Kriss
Milford,NH
Summary
Business Development Manager with extensive experience across healthcare, management, marketing, sales, and international relations. Proven ability in fostering strategic partnerships and identifying growth opportunities through effective market strategies and contract negotiations. Strong leadership skills facilitate successful cross-functional team management, leading to enhanced customer relationships and measurable revenue growth. Committed to delivering quality results within established timelines.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
Waldman Plastic Surgery & Dermatology
01.2022 - Current
- Maximized operative time by efficiently coordinating surgery schedules within regulatory guidelines of surgical facilities.
- Developed, maintained, and optimized clinical schedules and workflows to increase efficiency.
- Facilitated patient care coordination with insurance providers by ensuring accurate, timely billing codes for surgery, testing and clinic visits.
- Executed diverse tasks including chaperoning physicians during clinical encounters, managing front office interactions with patients, and coordinating schedules for patient visits.
- Directed promotional activities across website content, email newsletters, office correspondence, and social platforms.
Business Development Representative
Carl Zeiss Vision
01.2020 - 01.2022
- Crafted a robust territory sales strategy and implemented all phases of the sales process to secure new accounts.
- Fostered strong working relationships with upper management and lab partners to deliver effective customer service.
- Executed forecasting, performance monitoring, and strategic development to enhance revenue in New Hampshire and Maine.
- Provided industry expertise to enhance client knowledge.
Territory Sales Manager
Hoya Vision Care
01.2019 - 01.2020
- Developed an advisory relationship to stakeholders to help revenue maximization and cost control measures by reviewing patient billing and fee structure for managed care plans and private pay
- Efficiently utilized corporate tools and applications to document, plan and monitor sales within the territory and achieve established goals
- Conducted sales presentations and held educational training sessions for medical professionals at various locations, including on-site visits.
- Directed operations across Massachusetts, New Hampshire, and Vermont.
Client Relations Manager
Castle Connolly Private Health Partners
01.2018 - 01.2019
- Responsible for developing new medical concierge practices.
- Management and negotiation of client contract agreements and analyzing revenue projections
- Exceeded revenue key performance indicators by securing over $1M from yearly new and renewed contracts.
- Directed strategic planning for meetings and events, delivering weekly reports to stakeholders.
- Provided industry knowledge for business model and oversaw administrative and clinical staff on concierge operations.
- Directed project efforts in sourcing data analytics for third-party reports.
Freelance Marketing Consultant
Redbird Marketing Solutions
01.2016 - 01.2019
- Strategic planning and management of online marketing, content development and creative design for clients in various industries
- Developed and implemented marketing campaigns to increase customer engagement.
- Designed, tested, and optimized webpages for improved user experience.
Regional Coordinator
EF High School Exchange Year
01.2012 - 01.2019
- Directed teams in five different states to boost sales performance while ensuring 90% staff retention.
- Led interviews and onboarding processes for new hires.
- Promoted effective team building and professional development by conducting regional meetings and one-on-one training
- Optimized potential in sales territory by implementing proactive strategies.
- Boosted social media presence and brand visibility via strategic marketing channels.
Team Leader & Certified Surgical Technologist
Nashua Eye Associates
01.2011 - 01.2018
- Assisted physician with daily clinical patient interactions, recorded and transcribed examination notes.
- Led team, provided training on practice protocols and prepared staff for certification testing.
- Delegated daily tasks to team members.
- Coordinated high-volume scheduling with chart review and maintenance, decided on physician-patient matters, supported patient relationships.
- Enhanced office operations by managing day-to-day activities.
Team Leader & Certified Surgical Technologist
Coastal Eye Clinic
01.2009 - 01.2011
- Performed triage, workups, and testing while serving as an assistant to the physician.
- Instructed staff in using ophthalmic equipment and procedures, served as team leader.
- Organized task allocation for team members each day.
- Facilitated preoperative evaluations and delivered comprehensive education about surgery processes.
- Reviewed and maintained charts; made decisions on physician and patient needs.
- Streamlined workflows to boost overall productivity.
Team Leader & Certified Surgical Technologist
Stokes Regional Eye Center
01.2004 - 01.2009
- Served as first assistant in the operating room.
- Instructed team in ophthalmic procedures and ensured readiness for testing.
- Administered essential pre-operative assessments and educational sessions.
- Reviewed and maintained charts while making decisions on physician and patient needs.
- Increased office efficiency through new operational processes.
Anesthesia Technician
McLeod Regional Medical Center
01.2002 - 01.2004
- Provided necessary tools and assistance to anesthesia team within general operating room.
- Configured specialized anesthesia equipment for surgical procedures.
- Oversaw maintenance and organization of anesthesia equipment supplies, enhancing department efficiency.
- Collaborated with management to authorize innovative products.
Claims Associate III
BCBS - PGBA Division
01.2000 - 01.2002
- Provided expertise and general claim support through thorough review of medical claims.
- Sanctioned appropriate payments and initiated referral of claims for additional medical review.
- Execute data entry tasks and engage with clients through call center and electronic communications.
- Participated in Special Projects team to review, analyze, and process claims in entry error recovery.
Education
MASTER OF BUSINESS ADMINSTRATION - Business Administration - Marketing
UNIVERSITY OF MASSACHUSETTS LOWELL
BACHELOR OF SCIENCE - Business Administration - International Business & Marketing
UNIVERSITY OF MASSACHUSETTS LOWELL
ASSOCIATE OF SCIENCE - Biology with a Technical Diploma in Surgical Technology
FLORENCE-DARLINGTON TECHNICAL COLLEGE
Skills
- Operations management
- Strategic planning
- Workflow efficiency
- Staff development
- Patient Engagement
- Financial Revenue Projections
Certification
- CERTIFIED SURGICAL TECHNOLOGIST, National Board of Surgical Technologist and Surgical Assistants (NBSTSA), #112901
- CERTIFIED OPHTHALMIC ASSISTANT, Joint Commission on Allied Health Personnel in Ophthalmology (IJCAHPO), #216162
- CERTIFIED OPTICIAN & LEVEL II TECHNICAL SPEAKER, American Board of Opticianry, #239563
Volunteer Experience
- FUNDRAISING COORDINATOR, Souhegan Valley Dollars for Scholars - Southern New Hampshire, 01/01/24 - Present
- TREASURER, Milford Middle School PTO - Milford School District, New Hampshire, 01/01/20 - 12/31/23
- COMMITTEE MEMBER, Budget Advisory Committee - Milford School District, New Hampshire, 01/01/15 - 12/31/18
- YOUTH OUTREACH DIRECTOR, Church of Our Saviour - Milford, New Hampshire, 01/01/13 - 12/31/16
- FUNDRAISING COMMITTEE MEMBER, Amherst Junior Women's Club - Amherst, New Hampshire, 01/01/11 - 12/31/15
Internship
MARKETING INTERN, Lehane Chiropractic, LLC., 01/01/15
Timeline
Surgical Coordinator
Waldman Plastic Surgery & Dermatology
01.2022 - Current
Business Development Representative
Carl Zeiss Vision
01.2020 - 01.2022
Territory Sales Manager
Hoya Vision Care
01.2019 - 01.2020
Client Relations Manager
Castle Connolly Private Health Partners
01.2018 - 01.2019
Freelance Marketing Consultant
Redbird Marketing Solutions
01.2016 - 01.2019
Regional Coordinator
EF High School Exchange Year
01.2012 - 01.2019
Team Leader & Certified Surgical Technologist
Nashua Eye Associates
01.2011 - 01.2018
Team Leader & Certified Surgical Technologist
Coastal Eye Clinic
01.2009 - 01.2011
Team Leader & Certified Surgical Technologist
Stokes Regional Eye Center
01.2004 - 01.2009
Anesthesia Technician
McLeod Regional Medical Center
01.2002 - 01.2004
Claims Associate III
BCBS - PGBA Division
01.2000 - 01.2002
- CERTIFIED SURGICAL TECHNOLOGIST, National Board of Surgical Technologist and Surgical Assistants (NBSTSA), #112901
- CERTIFIED OPHTHALMIC ASSISTANT, Joint Commission on Allied Health Personnel in Ophthalmology (IJCAHPO), #216162
- CERTIFIED OPTICIAN & LEVEL II TECHNICAL SPEAKER, American Board of Opticianry, #239563
MASTER OF BUSINESS ADMINSTRATION - Business Administration - Marketing
UNIVERSITY OF MASSACHUSETTS LOWELL
BACHELOR OF SCIENCE - Business Administration - International Business & Marketing
UNIVERSITY OF MASSACHUSETTS LOWELL
ASSOCIATE OF SCIENCE - Biology with a Technical Diploma in Surgical Technology
FLORENCE-DARLINGTON TECHNICAL COLLEGE
Similar Profiles
Heather BranhamHeather Branham
Telephone Operator at Carolina’s Dermatology and Plastic SurgeryTelephone Operator at Carolina’s Dermatology and Plastic Surgery
Roxana SalazarRoxana Salazar
Call Center Representative at Center for Dermatology Plastic and SurgeryCall Center Representative at Center for Dermatology Plastic and Surgery
Renae CranmerRenae Cranmer
Patient Care Coordinator at Westlake Dermatology Plastic Surgery CenterPatient Care Coordinator at Westlake Dermatology Plastic Surgery Center