Mary Bezembinder
Tallahassee,FL
Summary
Claims professional well-versed in intricacies of claim management and resolution. Known for strategic approach to resolving disputes and ensuring compliance with industry standards. Reliable team collaborator with focus on achieving optimal outcomes and adapting to changing requirements. Skilled in negotiation and critical thinking.
Overview
10
10
years of professional experience
Work History
Claims Specialist
Pets Best LLC
09.2021 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Veterinary Technician
Jensen Beach Animal Hospital
03.2021 - 02.2022
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Emergency Veterinary Technician
Veterinary Medical Center
12.2020 - 03.2021
- I was a veterinary technician at Veterinary Medical Center in the Emergency Dept
- Ensured proper handling of laboratory specimens for accurate results while minimizing contamination risks.
- Some of my duties include but not limited to, stabilizing pets that come in as critical cases, helping to prioritize and determine what a critical patient is versus what a stable patient, as well as ensuring that the health and well-being of already hospitalized patients are practiced with quality of care and compassion
- Administered medications as prescribed by veterinarians for optimal patient recovery rates.
- Assisted veterinarians in performing diagnostic tests for accurate diagnoses and treatment plans.
- Facilitated client understanding of discharge instructions for at-home pet care following medical procedures or hospitalizations.
- Enhanced clinic efficiency with thorough documentation of patient histories, treatments, and progress.
- Developed trusting relationships with clients through empathetic communication and support during difficult decisions regarding their pets'' health statuses.
Dentistry Technician/Emergency Veterinary Technician
Upstate Vet Emergency and Specialty
11.2017 - 12.2020
- I was a full-time veterinary technician at Upstate Vet Emergency and Specialty
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- I was a technician in the specialty dentistry department
- Some of my responsibilities were, but no limited to, ensuring that pets are stable and doing well under anesthesia as well as assisting in dental procedures such as dental prophylaxis, extractions, mandibulectomies and maxillectomies, as well as many other procedures
- When working in the emergency department some of my tasks were, but not limited to stabilizing pets that come in as critical cases, helping to prioritize and determine what a critical patient is versus what a stable patient, as well as ensuring that the health and well-being of already hospitalized patients are practiced with quality of care and compassion
Veterinary Assistant
Banfield Pet Hospital
06.2015 - 06.2020
- I was a part time veterinary assistant at Banfield
- Some of my responsibilities were, but not limited to, assisting in surgeries, client education about preventive care as well as medication administration, helping clients with further understanding diagnosis of their pets, and assisting doctors with vaccinations and other treatments
- Most importantly working cohesively as a team to provide the best quality of care
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
High School Diploma -
Port Saint Lucie Highschool
Port Saint Lucie, FL05-2002
Skills
- Fear Free restraint
- Fear free office visits
- Surgical assistance
- Major anesthetic procedures
- Adaptability
- Passion for learning
- Client connection
- Empathy
- Patience
- Compassion
- Recover CPR certified
- American Heart Association CPR certified
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Microsoft office
- Coverage assessments
- Settlement determinations
- Compliance management
- Policy interpretation
- Claims analysis
- Documentation review
- Allocating claims
- Complex claims consulting
- Liability denials
- Critical thinking
- Customer service
Timeline
Claims Specialist
Pets Best LLC
09.2021 - Current
Veterinary Technician
Jensen Beach Animal Hospital
03.2021 - 02.2022
Emergency Veterinary Technician
Veterinary Medical Center
12.2020 - 03.2021
Dentistry Technician/Emergency Veterinary Technician
Upstate Vet Emergency and Specialty
11.2017 - 12.2020
Veterinary Assistant
Banfield Pet Hospital
06.2015 - 06.2020
High School Diploma -
Port Saint Lucie Highschool
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