Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary Black

Hagerstown,MD

Summary

Dynamic and resourceful professional with a proven track record at Henry's Wrecker Service, enhancing office efficiency and customer satisfaction through expert file organization and exceptional verbal communication. Excelled in data entry and fostering positive client relations, significantly contributing to streamlined operations and a collaborative work environment.

Overview

18
18
years of professional experience

Work History

Office Worker

Henry's Wrecker Service
04.2017 - Current
  • Executed record filing system to improve document organization and management.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Maintained digital and physical files for projects, business records and customer accounts.
  • Improved customer satisfaction by addressing inquiries promptly and professionally.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.0
  • Maintained inventory levels for office supplies, reducing downtime due to shortages or delays in ordering materials.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Assisted in training new hires on company policies and procedures – fostering a more knowledgeable workforce capable of handling various tasks independently.
  • Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
  • Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
  • Ordered and restocked office supplies to keep staff efficient and on-task.
  • Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
  • Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
  • Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
  • Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
  • Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Input data into spreadsheets and databases.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Acted as a liaison between different departments within the organization – streamlining communication lines for enhanced productivity.
  • Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.

Home Health Aide

Home Care Aid
02.2007 - 01.2017
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Provided transportation and appointments management.

Education

GED -

Gwynpark Highschool
Brandywine
03-1997

Skills

  • Verbal communication
  • File organization
  • Professionalism and etiquette
  • Scheduling and planning
  • Time management
  • Customer service
  • Report preparation
  • Excel spreadsheets
  • Office management
  • Data entry
  • Strong problem solver
  • Invoice processing
  • Complex Problem-solving
  • Documentation and reporting
  • Valid Driver's license
  • Travel coordination
  • Appointment scheduling
  • Strategic planning
  • Presentation preparation
  • Database management
  • Resourceful
  • Inventory management

Accomplishments

During my life i believe that i have accomplished many Feats working with disaster relife search and rescue to working in healh care ive learned how to view things on a broad spectrum i believe my time in my current profession has opened doors and opportunities allowing me to consult and become extremely proficient in crisis management while acquiring the ability to communicate efficiently and professionally while maintaining the ability to remain collectively focused allowing me to offten be more efficent than my peers.

Timeline

Office Worker

Henry's Wrecker Service
04.2017 - Current

Home Health Aide

Home Care Aid
02.2007 - 01.2017

GED -

Gwynpark Highschool
Mary Black