Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Timeline
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Mary Blackmer

Parrish,FL

Summary

Dynamic Sales Service Representative with extensive experience at Mosaic, excelling in customer advocacy and contract management. Proven ability to resolve complex issues swiftly while utilizing SAP and Salesforce for effective order processing. Strong communicator and problem solver, dedicated to enhancing customer satisfaction and driving operational efficiency. Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in Fertilizer sales.

Overview

22
22
years of professional experience

Work History

Sales Service Representative

Mosaic
Lithia, FL
01.2021 - Current
  • This is an inside sales position in the fertilizer world
  • I handle customers all based in Canada, working with an account manager assigned to these clients
  • This position involves handling daily allocation of orders per customer request, along with processing their contracts
  • I work with multiple customers via Teams, emails, and calls
  • I coordinate with our warehouses regarding product availability or changes when needed
  • I advocate for the customer to ensure the best service with little to no issues
  • Any issues that arise are resolved in a timely fashion and follow up as needed with all parties involved to ensure a complete and clear resolution
  • In addition to customer service, I work with our accounts receivable, along with contract expirations or extension
  • Duties include availability after hours and on weekends if needed to ensure customer transactions are handled and any issues resolved
  • In addition to the daily duties of an SSR, I have been tasked with handling some of our custom needs for shipments in and out of Canada
  • Working with two custom brokers, Livingston and Percy Davis
  • This includes creating custom documentation for travel in and out of Canada, along with authorizing payments to our custom partners via Tradeshift
  • Approving all charges for our brokers fees in handling of documents involved in crossing the border
  • Tools used in my current position, SAP, S4Hana, Salesforce, Intellitrans, Workday, Microsoft Office, Mosaic Online, and Kronos

Store Operations & Merchandising Allocation Specialist

Caleres
St. Louis, MO
01.2008 - 01.2020
  • Store Operations - Liaison between the corporate offices of Caleres Inc., and our 1000+ Famous Footwear Stores across the U.S
  • And Canada
  • Primary function managing all Openings, Closings, Remodels and Relocation of our Stores
  • Working with our Real Estate and Legal Teams regarding Lease verbiage for Openings or Closings
  • Open dates along with the last day of business
  • Working with our Marketing Team to ensure proper information and dates
  • Weekly Construction Meetings with Construction Managers on upcoming New Store Openings and their status, along with all current Remodels
  • Weekly meetings with our Merchandising Team regarding inventory into our New Stores or Relocating Stores
  • As well as discussion on inventory in our Closing Stores and how best to sell thru product prior to their last day of business
  • Merchandising/Allocation - Weekly replenishment for our Famous Footwear Stores in our Athletic Category
  • Filling product back in tour Stores based on sales and plans for the items and category involved
  • Initial Allocations of new athletic shoes monthly using sales history as well as forecasting plans to allocate new codes into the right stores for sales
  • Collaborating very closely with the Buyer prior to the allocation
  • Weekly monitoring of category downloads and areas in need
  • Responding to those based on last week's sales
  • Using our Allocation Tool - Quantum to ensure proper allocation of inventory
  • Communicate with manager and buyers regarding suggestions or issues

Account Manager

Energizer
St. Louis, MO
01.2003 - 01.2008
  • Supply Chain liaison between company and customer
  • Account manager handling some of the top 25 accounts for Energizer
  • Providing supply chain support from production, to order, to planning, though distribution channels
  • Provide support to inside and outside sales forces

Education

Some College (No Degree) -

Missouri State University
Springfield, MO

Skills

  • Microsoft Office Suite
  • SAP and S4 Hana
  • Workday and Salesforce
  • Kronos time management
  • Customer service management
  • Supply chain processes
  • Airline operations
  • Salesforce utilization
  • Customer relationship management
  • Order processing
  • Contract management
  • SAP proficiency
  • Customs documentation
  • Problem resolution
  • Communication skills
  • Team collaboration
  • Inventory management
  • Data analysis
  • Project management
  • Time management
  • Negotiation skills
  • Attention to detail
  • Effective communication
  • Trained in Salesforce
  • Organizational skills
  • Conflict resolution and mediation
  • POS systems and ordering platforms
  • Active listening and multitasking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home option401k match

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Sales Service Representative

Mosaic
01.2021 - Current

Store Operations & Merchandising Allocation Specialist

Caleres
01.2008 - 01.2020

Account Manager

Energizer
01.2003 - 01.2008

Some College (No Degree) -

Missouri State University

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