Mary Blackmer
Mosaic
Parrish,FL
36
years of professional experience
Results-driven sales professional with expertise in customer service and team collaboration. Demonstrates strong communication and relationship-building skills, effectively addressing challenges and driving performance. Committed to achieving organizational goals through reliable problem-solving and high standards.
Work History
Sales Service Representative
5 Years 7 Months- Manage inside sales operations for Canadian customers in the fertilizer industry, in partnership with account managers.
- Allocated daily orders for timely delivery and processed contracts, ensuring timely and accurate fulfillment.
- Liaised with teams, email, and phone; coordinated with warehouses on product availability and changes to ensure customer satisfaction.
- Resolved customer issues promptly, ensuring follow-up for complete resolution and enhanced customer trust.
- Partner with accounts receivable to address payment issues and manage contract expirations/extensions.
- Provide after-hours and weekend support for urgent transactions or issues.
- Managed Canadian import/export processes, created customs documentation, and cultivated relationships with brokers (Livingston, Percy Davis) for seamless operations.
- Approved brokerage fees for compliance and payments through Tradeshift.
Store Operations & Merchandising Allocation Specialist
12 Years- Acted as corporate liaison for 1,000+ Famous Footwear stores across the U.S. and Canada.
- Managed openings, closings, remodels, and relocations, collaborating with real estate, legal, marketing, construction, and merchandising teams to ensure seamless transitions.
- Directed weekly replenishment for the athletic footwear category, using sales data and forecasts to drive allocation.
- Directed weekly replenishment for the athletic footwear category, leveraging sales data and forecasts to optimize inventory allocation.
- Executed initial allocations of new products, collaborating with buyers and utilizing Quantum Allocation Tool to align inventory with market demand.
- Led weekly construction and merchandising meetings to coordinate inventory strategies for new, relocating, and closing stores.
Account Manager
5 Years- Acted as supply chain liaison for top 25 accounts, providing end-to-end support from production planning to distribution.
- Coordinated with inside and outside sales to fulfill customer requirements on schedule.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Developed strategic account plans to align with client objectives and drive business growth.
- Facilitated cross-functional collaboration to ensure seamless project execution and service delivery.
Account Manager / Customer Service Manager
12 Years- Acted as onsite liaison for major accounts (e.g., Monsanto) to align with corporate travel policies.
- Monitored client travel patterns and negotiated preferred vendor agreements, optimizing cost efficiency.
- Managed new client onboarding and implemented service standards.
- Led call center operations, overseeing hiring, training, and performance monitoring to enhance service delivery.
- Managed new client onboarding, establishing service standards to ensure seamless integration.
- Negotiated reimbursements in cases of agent error or goodwill.
Education
Bachelor of Science - Psychology
Skills
Order Processing
Sales Coordination
Sales Reporting
Forecasting
Inventory Management
Supply Chain Processes
Logistics Coordination
Client Relationship
Customer Advocacy
Microsoft Office
Scheduling Coordination
Order processing
Timeline
Sales Service Representative
Mosaic
01.2021 - CurrentRead More
Store Operations & Merchandising Allocation Specialist
Caleres
01.2008 - 01.2020Read More
Account Manager
Energizer
01.2003 - 01.2008Read More
Account Manager / Customer Service Manager
Carlson Wagonlit Travel
01.1991 - 01.2003Read More
Missouri State University
Bachelor of Science from Psychology
Read More