Mary Blash

As an associate of the Assignments Team vertical within the Enablement Team, in a fast-paced, customer-oriented environment, provided operations and administrative support of contingent and permanent staffing for an immense and diverse client portfolio.

• Through detailed analysis, accurately assigned new permanent and contingent staffing records in Randstad's back office systems for pay and invoicing
• Oversaw and maintained all data entry requirements into system records from start to end for contingent assignments
• Effectively communicated and worked with numerous Account Managers, Recruiters and other Enablement Team verticals (onboarding, payroll, billing, client set up, and customer service) to address and resolve pay/bill changes and fulfill client requests
• Applied change management skills to immediately comply with various and frequent process changes and transitions
• Assisted in the training and mentoring of new team associates

Primarily provided daily administrative support to staffing branch in the areas of onboarding, client maintenance, consultant care, payroll, and billing.

• Accurately assigned temp and permanent staffing talent into back office system for pay and bill
• Supported onboarding of technical consultants to achieve compliance with Randstad and client requirements
• Partnered with Recruiters and Account Managers to meet branch's strategic goals and metrics
• Provided internal office management support in order to maintain an organized and equipped work environment for local sales and recruiting staff
• Worked on special projects and in concert with other branch locations, departments and divisions within Randstad as needed
• Served as primary point of contact for talent base throughout their assignment

Promoted for high performance as New Hire OnBoarding Process Coordinator and Operations Team Lead. Supervised operations and onboarding related processes and teams of associates in support of staffing for numerous business clients of varied industries throughout the US.

• Supported organized onboarding activities in the achievement of efficient staffing requirements, while exceeding customer service and performance objectives
• Coached, developed and performance managed 15+ Onboarding Representatives, Team Leads and Quality Assurance Rep in local and multiple remote office locations
• Responded to current trends and changes by restructuring teams and client alignments
• Authored and implemented workflow processes that provided the flexibility required to support atypical staffing scenarios and realize revenue generation quickly
• Served as subject matter expert in partnership with other support entities to include, HR, Legal, Internal Audit, Payroll, Billing, Sales, Delivery Executives and Recruiting
• Lead and participated on several special projects and major transitions to include-Merger of onboarding teams, electronic onboarding software roll-out (RedCarpet), high volume project staffing, vendor reassignment