Mary Bock
Sacramento,KY
Summary
Detail-oriented and dependable clerk with a solid history in customer service and inventory management. Demonstrated success in enhancing customer satisfaction and operational efficiency through effective collaboration and problem-solving.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2025
2025
years of professional experience
Work History
Produce Clerk
Woodland's Market
Kentfield, Ca
2025 - 02.2025
- Managed inventory of fresh produce, ensuring optimal stock levels and quality.
- Assisted customers with selections, providing product knowledge and recommendations.
- Maintained cleanliness and organization of produce display areas to enhance shopping experience.
- Collaborated with team members to streamline restocking processes for efficiency.
Frozen Food's Clerk/ Dairy Clerk
Lucky's/ Save Mart Inc.
Petaluma And Larkspur, Ca
06.2020 - 10.2023
- Processed customer transactions accurately using point-of-sale system.
- Assisted in maintaining inventory levels through regular stock checks.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure efficient store operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced customer service with timely and accurate information when handling inquiries.
Floral Clerk
Safeway
Walnut Creek, CA
07.2019 - 10.2022
- Assisted customers with floral selections and arrangements, enhancing overall shopping experience.
- Maintained cleanliness and organization of floral department, ensuring products remained fresh and appealing.
- Operated POS systems efficiently, processing transactions accurately for customer satisfaction.
- Collaborated with team members to replenish inventory, ensuring product availability during peak hours.
- Educated customers on care instructions for flowers, fostering long-term customer relationships.
- Organized floral displays to optimize visual appeal and encourage impulse purchases.
- Handled special orders for events, providing personalized service to meet customer needs.
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
- Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
- Set up and broke down holiday and seasonal displays.
- Ensured high-quality product offerings by carefully inspecting incoming shipments for freshness and damage.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Supported team members in learning new skills and techniques for floral design, contributing to a positive workplace culture.
- Demonstrated strong knowledge of various flower species, enabling accurate identification and advice on suitable pairings for clients'' specific needs.
- Assisted customers with placing online orders for flower deliveries, ensuring accuracy in all details.
- Created eye-catching window displays that attracted new customers into the store, leading to increased foot traffic and revenue growth.
- Prepared potted plants and bouquets based on customer requirements.
- Nurtured flowers to maintain quality and promote longevity.
- Performed cash, card, and check transactions to complete customer purchases.
Server
Original Pancake House
Pleasant Hill, Ca
10.2009 - 07.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in menu explanations and food recommendations to enhance guest experience.
- Efficiently managed multiple tables while ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Handled cash transactions and processed payments accurately at point of sale.
- Adapted quickly to changing priorities during peak service hours.
- Trained new servers on restaurant procedures and best practices for customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
High School Diploma -
College Park High School
Pleasant Hill, CaSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
- Organization and time management
- Problem resolution
- Verbal communication
Timeline
Frozen Food's Clerk/ Dairy Clerk
Lucky's/ Save Mart Inc.
06.2020 - 10.2023
Floral Clerk
Safeway
07.2019 - 10.2022
Server
Original Pancake House
10.2009 - 07.2019
Produce Clerk
Woodland's Market
2025 - 02.2025
High School Diploma -
College Park High School