Mary Boehringer
Bentonville,AR
Summary
Dynamic leader with a proven track record at Phoenix QSR, adept in operations management and strategic planning. Excelled in building strong teams and fostering vendor relationships, boosting sales and profitability. Skilled in financial administration and effective communication, ensuring operational excellence across multiple locations. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
General Manager
Phoenix QSR
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
District Manager
OM Group
03.2023 - 12.2023
- Supervised 3 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Assistant Manager
Party City
03.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
General Manager
Tim Hortons Cafe
11.2019 - 03.2022
- Supervised 3 locations to enforce high-quality standards of operation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
District Manager
Nilkanth LLC
02.2012 - 10.2019
- Supervised six locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Office Manager
South Arkansas Cardiology
02.2009 - 02.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Bachelor of Science -
Payam Nour
Shiraz, Iran06.2001
High School Diploma -
Moadel
Shiraz, Iran 08.1997
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Relationship Building
- Staff Training
- Training and Development
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Motivation
- Labor Cost Controls
- Strategic Planning
- Vendor relationships
- Facility Management
- Performance Evaluations
- Purchasing
- Recruitment
- Expense Control
- Troubleshooting expertise
- Sales expertise
- Financial Administration
Languages
Persian
Native or Bilingual
English
Full Professional
Timeline
General Manager
Phoenix QSR
01.2024 - Current
District Manager
OM Group
03.2023 - 12.2023
Assistant Manager
Party City
03.2022 - 03.2023
General Manager
Tim Hortons Cafe
11.2019 - 03.2022
District Manager
Nilkanth LLC
02.2012 - 10.2019
Office Manager
South Arkansas Cardiology
02.2009 - 02.2012
Bachelor of Science -
Payam Nour
High School Diploma -
Moadel