Mary Bonen
Oak Lawn,IL
Summary
Dedicated Clerical/Office Assistant with over 20 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support, filing and greeting arriving visitors. Strong knowledge of Microsoft Office, attention to time management and history achieving high data output.
Overview
23
23
years of professional experience
Work History
Administrative Assistant/Receptionist
Skadden, Arps, Slate, Meagher & Flom LLP
10.1998 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Computer skills including Microsoft Office.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Drafted correspondence and other documents for Partners/Associates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Time Management skills.
- Perform clerical duties such as copying, faxing, filing, etc.
Patient Service Representative
Advocate Medical Group
12.2013 - 05.2015
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Education
No Degree - Administrative Assistance And Secretarial Science
Tyler School of Secretarial Sciences
Chicago, IL05.1997
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Filing
- Clerical Support
- Professional Communication
- Dedicated Team Player
- Calendar Management
- Meticulous attention to detail
- Meeting Arrangements
- Multi-Line Telephone Systems
- Expense Reporting
- Reception oversight
Timeline
Patient Service Representative
Advocate Medical Group
12.2013 - 05.2015
Administrative Assistant/Receptionist
Skadden, Arps, Slate, Meagher & Flom LLP
10.1998 - 09.2021
No Degree - Administrative Assistance And Secretarial Science
Tyler School of Secretarial Sciences
Similar Profiles
Desiree BillingerDesiree Billinger
Technical Support Analyst at Skadden, Arps, Slate, Meagher & Flom LLPTechnical Support Analyst at Skadden, Arps, Slate, Meagher & Flom LLP
Jamal NewmanJamal Newman
Assistant/Laborer at Skadden, Arps, Slate, Meagher & Flom LLPAssistant/Laborer at Skadden, Arps, Slate, Meagher & Flom LLP
Grace LordGrace Lord
Senior Marketing & Communications Specialist at Skadden, Arps, Slate, Meagher & Flom LLP & AffiliatesSenior Marketing & Communications Specialist at Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates