Mary Boren
Little Elm,TX
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cashier and Assistant Manager over the cashiers.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Expert retail sales professional offering 20 years of experience in retail customer service and retail management customer service.
- Exceptional knowledge of team management for front-end cashiers. Talented as an owner-operator of several businesses with 40 ears supervising employees, controlling merchandise presentation, and monitoring transactions.
- Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities.
- Bringing experience and product knowledge to exceed revenue goals. A punctual and honest employee with a solid background in customer service, managing and balancing registers and accounts as an owner-operator in a stressful environment.
Overview
40
40
years of professional experience
Work History
Owner/Operator Truck Driver
Boren Trucking
2000.01 - 2023.04
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Identified accounting errors when cross-referencing documents and database information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Cleaning Contractor - Owner Operator
Contractor For DR Horton
1986.05 - 2006.05
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared annual budgets with controls to prevent overages.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements, and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Completed schedules, shift reports, and other business documentation.
- Conducted recruitment, interview, and selection processes to induct new staff showing them a new business policy.
- Coordinated, directed, and monitored cleaning staff in subdivisions and ensured the new homes were ready for delivery to the buyers who were purchasing the new construction home. As an owner of the cleaners, I had to ensure all duties were followed by the direction of the client or labor law.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised a team of housekeeping and janitorial workers to meet the highest quality of cleanliness and safety standards.
Assistant Head Cashier
Target
1983.01 - 1986.03
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Helped clients transport large or bulky items into vehicles.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Garland High School
Garland, TX06.1972
Skills
- Vehicle Inspection
- Safety Assurance
- Adjusting Schedules
- Class a Commercial Driver's License
- OSHA Requirements
- Follow Safety Procedures
- Resolving Shipping and Delivery Problems
- Hazardous Materials Endorsement
- Order Picking and Processing
- Paperwork Coordination
Timeline
Owner/Operator Truck Driver
Boren Trucking
2000.01 - 2023.04
Cleaning Contractor - Owner Operator
Contractor For DR Horton
1986.05 - 2006.05
Assistant Head Cashier
Target
1983.01 - 1986.03
High School Diploma -
Garland High School
Similar Profiles
Tasha RobinsonTasha Robinson
Dental Hygienist at Sara BorenDental Hygienist at Sara Boren
Lydia HahnLydia Hahn
Childcare Provider at Brittany BorenChildcare Provider at Brittany Boren
Shawna ShadlowShawna Shadlow
Account Manager at Phillip J BorenAccount Manager at Phillip J Boren