Mary Bova

· Conduct Initial screening and intake of newly identified victims of human trafficking and ensure all coordinated referrals are made to community and grant partners · Initiate and execute a safety plan and individualized case plan with each victim · Provide comprehensive and developmentally appropriate case management to meet the individualized needs of each program participant, with a focus on safety, security needs and healing processes · Provide follow-up and referral services to other DVPI programs, medical and judicial systems, mental health organizations · Participate in multi-disciplinary team meetings and coalition meetings · Participate in planned outreach activities and awareness events that could be an evening or weekend · Collaborate with the Director of Outreach Services to continue development of a coordinated service provider network

· Legal Advocacy

· Accept referrals from internal and community sources to interact with survivors; may meet with them at a

safe location for early crisis intervention and discussion of their options

· Conduct detailed interviews with survivors to assess their legal needs, determine their history of abuse,

provide lethality assessment, safety planning and referrals

· Inform survivors of their rights as the victim of a crime, and how to navigate the legal system

· Educate survivors on safety planning, lethality, the cycle of violence, warning signs of an abusive personality,

and the impact of domestic violence on children

· Assist in completion of paperwork such as that necessary to obtain Orders of Protection, and applications for

the Ohio Victims of Crime Compensation Program

· Act as liaison between the agency, the criminal justice system, and local law enforcement

· Accompany survivors throughout municipal, common pleas, and domestic relations court proceedings such as

pre-trial hearings, preliminary hearings, sentencing hearings, and protection order hearings

· Make appropriate referrals for DVPI services such as shelter, support groups, the hotline, and housing assistance

· Provide referrals and linkage to community resources related financial and vocational needs, medical care,

counseling, alcohol and drug treatment, and other support services

· Track progress and follow-up as needed to meet the goals and needs of the program participant

· Maintain thorough, accurate, and timely client case notes in accordance with DVPI and funder standards

· Represent DVPI at community and collaborative meetings; advocate on behalf of victims, survivors and facilitate

positive change

· Complete in-service training and professional development activities mandated by DVPI and its funders

• Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
• Organized social activities for residents to promote camaraderie and engagement within the community.
• Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
• Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
• Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
• Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
• Assisted residents with daily hygiene and living tasks.
• Implemented conflict resolution strategies when mediating disputes between residents or staff members.
• Prevented unauthorized access into residential facilities by monitoring security systems regularly.
• Managed move-in/move-out procedures efficiently, minimizing vacancies and maximizing rental income potential.
• Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

• Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
• Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
• Negotiated payment plans with patients, maintaining a high rate of successful payments.
• Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
• Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
• Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
• Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
• Facilitated timely resolution of outstanding balances by connecting patients with appropriate resources and support.
• Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Mentored and coached team members to foster productive and engaging work environment.
• Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
• Defined, implemented, and revised operational policies and guidelines.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
• Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
• Worked closely with probation officers, law enforcement, legal advocates, attorneys, and medical staff

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Mentored and coached team members to foster productive and engaging work environment.
• Defined, implemented, and revised operational policies and guidelines.
• Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
• Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
• Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
• Led cross-functional teams for successful completion of projects, resulting in increased productivity.
• Enhanced customer experience by implementing client feedback loop that directly informed operational improvements and product adjustments.
• Covered legal advocate and residential advisors shifts when needed