Summary
Work History
Education
Skills
Timeline
Generic

MARY Bowersox

SEMINOLE

Summary

Dynamic manager with a proven track record at Patchington, excelling in team leadership and customer service. Enhanced operational efficiency and employee engagement, achieving high retention rates. Skilled in conflict resolution and staff training, fostering a positive work environment that drives productivity and customer satisfaction.

Work History

Manager

Patchington
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Area Manger and Customer Service

Bealls Store
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Area Sales Manager and Customer Service

Stein Mart
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.

Retail

Self-employeed
  • Developed strong relationships with retail partners, ensuring smooth communication and increased business opportunities.
  • Expanded retail network by identifying potential locations, analyzing demographics, and negotiating lease agreements.
  • Maintained updated knowledge of current trends and popular products in the retail industry.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.

Private Duty Caregiver

Freedom Square
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Facilitated seamless transitions between caregiving shifts by maintaining detailed documentation of completed tasks along with any pertinent observations regarding the client''s condition or needs during each shift worked.
  • Supported cognitive function through stimulating mental exercises, conversation, reading, puzzles, or games tailored to each client''s interests.

Education

Commercial

Towson High School
Towson, Md
06.1962

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Customer relationship management (CRM)
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Sales management
  • Workforce management6
  • Performance evaluations
  • Clear communication
  • Safety procedures
  • Coaching and mentoring
  • Inventory management
  • Recruiting and interviewing
  • Disciplinary techniques
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Hiring and training
  • Customer relationship management
  • Staff training
  • Scheduling and coordinating
  • Good judgment
  • Active listening
  • Problem-solving aptitude

Timeline

Manager

Patchington

Area Manger and Customer Service

Bealls Store

Area Sales Manager and Customer Service

Stein Mart

Retail

Self-employeed

Private Duty Caregiver

Freedom Square

Commercial

Towson High School

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MARY Bowersox