Mary Box

Started in the Child Support Unit as the ASA II (Clerical) in 2013. I worked at the front window and helped clients as they entered the building.

-Scheduled appointments

-Receipted payments and logged them in the system

-Handled Bank transactions

-attended court

-entered mail, applications and client information in the system for the workers

-maintained the file system and supplies

-answered phone for the child support service line

February 2020 I was promoted to the Finance Officer ( ASA III) for the office. My duties include new employment paperwork, paying invoices, communicating with vendors regarding issues within our building, entering payroll (21 employees), documenting and entering employees leave taken, overtime and comp earned each pay period. I also maintain the phone and computer systems throughout our office. Supply orders and helpdesk tickets are submitted by myself as I am the person that communicates with our main headquarters. I am in charge of all the financial information that passes through our office as well as keeping the postage meter machine updated and filled with postage. When we have front desk clerical out, I am the back-up. All mileage is done by me and sent to have our volunteer drivers paid. I'm in charge of making sure all of our inventory is accounted for during audits.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Provided customer records, account statements and copies of checks.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Educated customers on use of banking website and mobile apps.
• Turned in excess cash to maintain drawer security.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.