Hi, I’m
Mary Brady
Remote Customer Service Rep
Sherman,TX
Summary
Reliable customer service representative offering strong multitasking, problem-solving and communication skills, as well as strengths in de-escalating and resolving issues to turn the customer around. Successful at remote working with minimal hand holding. Trustworthy team player and giving customer positive experiences to drive loyalty and repeat business. Trained in AS 400 systems and proficient at Microsoft office. Self-motivated with strong sense of urgency. Extremely flexible with changing business needs.
Overview
25
years of professional experience
2
Certification
Work History
Get And Go
Cashier
10.2022 - Current
Job overview
- High volume establishment. Assisted 60-120 customers per hour with purchases, returns, and resolving transaction issues.
- Processed all sales of alcohol, tobacco and lottery in accordance with all state, local and company polices.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Circle K
Cashier
04.2022 - 09.2022
Job overview
- Checked personal identifications during alcohol and tobacco sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue. Stocked, tagged and displayed merchandise as required.
GlobiTech
Associate Analyst
06.2021 - 02.2022
Job overview
- Employed training applications and data sources to create super conductive wafers for computer processes. Introduced technical analysis tools and resources.
- Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Alorica
Remote Customer Service Representative
08.2019 - 02.2021
Job overview
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reached out to customers after completing requests inquires or tasks. Always willing to help with additional service or information needed for connection or disconnection of electricity or gas.
- Increased efficiency and team productivity by promoting operational best practices.
Tyson Foods
Quality Control and Loader
04.2017 - 02.2019
Job overview
- Trained over 6 supervisors, and 60 to 80 workers in inspection and testing procedures.
- Updated quality control records and reports.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools. Yes I had a ruler to measure fat content of the pork.
Education
Polk Community CollegeLakeland, FL
AA Degree from Mass Communications
06.1993
University Overview
- Dean's List 1st semester 1990
- President of PSI Beta
Skills
- Time Management Skills
- Issue Resolution
- Microsoft Office
- Accounting Software
- Customer Service Excellence
- Adaptable and Flexible
- Cooperative Attitude
- Strong Communication Abilities
- Critical Thinking
Certification
- Certified 911 operator, Lakeland Police department - 1990
Timeline
Cashier
Get And Go
10.2022 - Current
Cashier
Circle K
04.2022 - 09.2022
Associate Analyst
GlobiTech
06.2021 - 02.2022
Remote Customer Service Representative
Alorica
08.2019 - 02.2021
Quality Control and Loader
Tyson Foods
04.2017 - 02.2019
Polk Community College
AA Degree from Mass Communications
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