Mary Breshears
Evansville, Indiana,IN
Summary
Dynamic Patient Access Representative with a proven track record at Boone Healthcare, excelling in customer service and HIPAA compliance. Demonstrated strong problem-solving skills and team leadership, enhancing patient satisfaction through effective communication and tailored solutions. Adaptable and organized, committed to delivering quality care in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Boone Healthcare
07.2024 - 07.2025
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Store Associate
Aldi Foods
03.2023 - 02.2024
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Patient Access Representative
Citizens Memorial Hospital
09.2014 - 01.2024
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Store Manager/Pharmacy Technician
Walgreen's Pharmacy
02.2020 - 11.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Pharmacy Technician Duties
- Insurance verification
- Filling Prescriptions/answering questions about Prescriptions
- Adminstered Vaccines
Office Manager
Dr. Sonja Brownlee Pediatric Ofice
09.2005 - 12.2013
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Registration/Insurance Billing/Collections/Reports
- Patient Care/Administered Vaccines/Weight Checks
Education
High School Diploma -
King City High School
King City, CASemester Course in Medical -
Great Basin College
Elko, NVSkills
- Friendly and outgoing
- Customer service
- Problem-solving
- HIPAA compliance
- Team leadership
- Multitasking and organization
- Strong empathy
- Phone and email etiquette
- Team collaboration
- Flexible schedule
- Medical terminology
- Appointment scheduling
Timeline
Patient Access Representative
Boone Healthcare
07.2024 - 07.2025
Store Associate
Aldi Foods
03.2023 - 02.2024
Store Manager/Pharmacy Technician
Walgreen's Pharmacy
02.2020 - 11.2023
Patient Access Representative
Citizens Memorial Hospital
09.2014 - 01.2024
Office Manager
Dr. Sonja Brownlee Pediatric Ofice
09.2005 - 12.2013
High School Diploma -
King City High School
Semester Course in Medical -
Great Basin College