Mary Briscoe Fuentes
Cincinnati
Summary
Results-driven professional specializing in immigration case management, healthcare credentialing coordination, and document management. Skilled in administrative support, finance, and collections, with fluency in Spanish to improve client engagement. Focused on enhancing operational efficiency and building positive relationships in diverse settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
International Program Associate
HEALTH CAROUSEL - PASSPORTUSA
Cincinnati, OH
01.2024 - 02.2026
- Collect and validate EB-3 visa documentation for international nursing candidates and all immigration requirements are complete and compliant for timely USCIS filing.
- Support international healthcare professionals through every stage of their U.S. immigration, licensing, and deployment process.
- Provide coaching and resources to nurses to prepare and pass the NCLEX and English-Language Exam required to meet Visa Screen and U.S. immigration requirements.
Account Coordinator
HEALTH CAROUSEL
Cincinnati, OH
01.2023 - 01.2024
- Central administrative and communication link between recruiters, compliance specialists, account managers and facility clients.
- Review nurse resumes and verify all required credentials, licenses, and certifications for placement at client facilities.
- Coordinate start dates, travel, and housing logistics for confirmed travel nurse assignments.
- Support recruiters by preparing candidate profiles and submitting them to facility partners.
Bilingual Collections Trainer
TEMPOE
Cincinnati, OH
10.2016 - 12.2021
- Develop training programs for new hire onboarding and tenured collectors, covering systems, scripts, negotiation techniques, compliance, and customer experience standards.
- Coaching collectors through call monitoring, side-by-side mentoring, and performance feedback.
- Ensuring compliance with regulatory requirements including FDCPA, UDAAP, and Company specific policies, reinforcing proper documentation and ethical collection practices.
Bilingual Loan Collections Manager
SNAAC
06.2014 - 10.2016
- Contact customers on delinquent auto-loan accounts to discuss past-due balances, negotiate payment arrangements, and encourage timely resolution.
- Handling calls related to payment inquiries, account status, hardship options, and customer concerns.
- Handling inbound and outbound calls related to payment inquiries, account status, hardship options, and customer concerns.
- Conducted thorough investigations to locate customers using databases, public records, and social media research.
Education
General Education Development Diploma - GED
Ohio Department of Education
Cincinnati, OH01-2009
Skills
- International Visa Processing
- Healthcare Recruitment
- Credentialing compliance
- Case management
- Documentation validation and processing
- Account Coordination
- Administrative Support
- Data Entry
- Billing systems and software
- Ohio Public Notary and Notary Signing Agent
- Training facilitation & performance coaching
- Bilingual customer service
Certification
- Ohio Notary Public Commission, 2022-RE851076
- Notary Signing Agent
Languages
Spanish – Fluent
Timeline
International Program Associate
HEALTH CAROUSEL - PASSPORTUSA
01.2024 - 02.2026
Account Coordinator
HEALTH CAROUSEL
01.2023 - 01.2024
Bilingual Collections Trainer
TEMPOE
10.2016 - 12.2021
Bilingual Loan Collections Manager
SNAAC
06.2014 - 10.2016
General Education Development Diploma - GED
Ohio Department of Education