Mary Britt
Mesquite,NV
Summary
Highly organized and dependable individual with strong multitasking skills and a positive attitude. Thrives on taking on additional responsibilities to contribute to team success. Brings a solid background in customer service, consistently demonstrating efficient resolution of customer inquiries and achieving high satisfaction rates.
Overview
9
9
years of professional experience
Work History
Senior Catering Sales Manager
Spectra Food Services and Hospitality
01.2020 - 05.2021
- Oversaw all food and beverage sales, menu proposals, event contacts, BEO creation and distribution, as well as all pre and post event meetings with clients and staff
- Collaborated with culinary team to develop innovative menu options, enhancing the overall quality of event offerings.
- Worked closely with venue operations staff and AV team to ensure all aspects of event were coordinated and executed to client satisfaction.
- Maintained accurate records in CRM software, allowing for efficient tracking of leads and communication history.
- Presented regular sales reports to senior management, highlighting successes as well as areas requiring improvement or additional support.
- Streamlined communication processes between sales and operations teams, improving efficiency and reducing errors in event planning.
Sales Manager
Convention and Visitors Bureau
08.2014 - 01.2020
- Actively sold 200,000 square feet of venue space for socials, trade shows, cultural arts, and one day business meetings
- Scheduled and conducted facility tours, remaining up-to-date on building policies and procedures
- Developed key understanding of venue meeting space capabilities, and engaged in ongoing sales prospecting to maximize venue revenue
- Worked directly with facility staff to effectively and efficiently communicate needs of client to help ensure a seamless transition from sales to coordination
- Developed and managed all account information in event CRM database in a timely fashion
- Successfully hit all revenue goals set forth by company
- Built long-lasting client relationships through excellent customer service and consistent followups.
Convention Services Manager
Kahler Grand Hotel
08.2018 - 03.2019
- Uest qManaged customer relationships from account turnover through execution of event
- Partnered with banquet and hotel operations teams to ensure successful event execution
- Generated incremental revenue through upsell of contracted food and beverage minimums and by promoting our preferred vendors to drive commission revenues from services such as audio-visual, entertainment, décor, etc
- Established and maintained relationships with client base to encourage re-booking of events
- Created and distributed within established time frame, correspondence and paperwork to include, BanEO’s, group resume’s, fire marshal diagrams and all other established forms of communicating group & event details
- Reviewed sales contracts and group requirements for room block, cut-off date, special concessions, attrition clauses and meeting space requirements
- Conducted and or participated in meetings such as: planning meetings, department meetings, BEO meetings, resume meetings, pre-and post conference meetings
- Maintained detailed files, computer folders and accurate recording of information in Delphi, to track correspondence with clients as well as provide accurate detail for forecasting and consumption
- Kept files neat, complete and in a state of readiness in accordance with departmental guidelines to ensure proper sequencing of activity checklists were upheld
Event and Visitor Services Manager
Rochester Art Center
11.2013 - 08.2014
- Provided coordination and project management to ensure event success to over 50 events throughout the calendar year
- Hired and trained all event staff on front desk procedures and event liaison responsibilities
- Managed all site tours, contractual agreements, event layouts, and day-of details for all events ranging in size and purpose
- Upheld timely and professional communication skills to all clients, providing them with a positive experience start to finish
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Managed daily operations of the visitor services department, ensuring a seamless guest experience from entry to exit.
- Coordinated special events for members and donors, fostering strong relationships and promoting repeat visits.
Project Assistant
Mayo Clinic
06.2013 - 11.2013
- Worked directly with customers and team members on assigned project development and implementation
- Assisted in the coordination of all event timelines, project set-up, tear-down, reflections, and communication of all event aspects to team members
- Possessed adequate problem solving and conflict resolution skills to ensure event success
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
Intern: Assistant Trip Leader
Winona State Pacific Challenge Travel Study
07.2012 - 07.2013
- Promoted and advertise program to surrounding college campuses
- Organized and communicate all group travel, daily activities, and accommodation bookings
- Facilitated a high level of group cohesion while balancing the needs of others
- Encouraged group development, conflict resolution, decision-making, and creative thinking
Education
Bachelor of Health Sciences - Recreation and Tourism
Winona State University
Winona, MN05.2013
Skills
- Driven Professional
- Effective Team Collaborator
- Detail-Oriented Mindset
- Skilled in Time Management
- Strong Organizational Skills
- Customer Relations
- Adaptable to Change
- Embraces New Challenges
Timeline
Senior Catering Sales Manager
Spectra Food Services and Hospitality
01.2020 - 05.2021
Convention Services Manager
Kahler Grand Hotel
08.2018 - 03.2019
Sales Manager
Convention and Visitors Bureau
08.2014 - 01.2020
Event and Visitor Services Manager
Rochester Art Center
11.2013 - 08.2014
Project Assistant
Mayo Clinic
06.2013 - 11.2013
Intern: Assistant Trip Leader
Winona State Pacific Challenge Travel Study
07.2012 - 07.2013
Bachelor of Health Sciences - Recreation and Tourism
Winona State University
Similar Profiles
JOCELIN MENDEZJOCELIN MENDEZ
CUSTOMER SERVICE CASHIER at Spectra Food Services & HospitalityCUSTOMER SERVICE CASHIER at Spectra Food Services & Hospitality
Prachi ChadhaPrachi Chadha
Operations Manager at Spectra Hospitality ServicesOperations Manager at Spectra Hospitality Services
Sakshi SinghSakshi Singh
Senior Content Strategist at Spectra Hospitality ServicesSenior Content Strategist at Spectra Hospitality Services