Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Brock

Raleigh,NC

Summary

Organized Hostess with distinct commitment to top-of-the-line customer service. Friendly worker known for maintaining excellent service levels in busy times, streamlining seating protocols and assisting Servers. Successful at answering phones while greeting people in person and consistently upholding professional standards.

I also have experience with organizing and entering To Go orders through tablets (GrubHub, DoorDash, UberEats, and Chownow) while bussing tables and running food.

Overview

10
10
years of professional experience

Work History

Restaurant Hostess

Buffalo Brothers
Raleigh, NC
07.2018 - Current
  • Greeted guests and sat customers at tables or in waiting areas.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Offered preferred tables and other special accommodations to VIP customers.

Server

Chopsticks Restaurant
Raleigh, NC
04.2015 - 01.2016
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.

Education

Some College (No Degree) - English

William Peace University
Raleigh, NC

Skills

  • Dining customer service
  • Menu memorization
  • Seating assignment preparation
  • Food inspection
  • Table setting arrangements
  • High-volume dining
  • Dining crew workflow optimization
  • Price memorization
  • Check payment processing
  • Service prioritization
  • Safe food handling
  • Buffet setup and takedown
  • Table Bussing
  • Effective customer upselling
  • Special dietary requirements
  • Hors d'oeuvres service
  • Problem resolution
  • Working collaboratively

Timeline

Restaurant Hostess

Buffalo Brothers
07.2018 - Current

Server

Chopsticks Restaurant
04.2015 - 01.2016

Some College (No Degree) - English

William Peace University

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Mary Brock