Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Mary Brooke

Remote Nursing Professional
Centerville,TX

Summary

Licensed Registered Nurse (BSN, RN) with extensive experience in utilization review, clinical auditing, and case management across hospice, acute care, and remote healthcare settings. Skilled in conducting prior authorization reviews, medical necessity determinations, and concurrent/retrospective chart audits in alignment with Medicare, Medicaid, and commercial payer guidelines. Adept at collaborating with physicians, interdisciplinary teams, and payers to ensure quality, cost-effective care while maintaining regulatory compliance. Proficient in EMR documentation, workflow optimization, and quality improvement initiatives that enhance efficiency and outcomes. Recognized for educating providers and staff on utilization processes, regulatory standards, and documentation best practices, leading to improved compliance and patient care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Director of Nursing /RN Case Manager

Luminos Hospice
04.2023 - 09.2025
  • Conducted telephonic and virtual medical necessity reviews, securing timely prior authorizations in alignment with payer guidelines.
  • Performed concurrent and retrospective utilization reviews, ensuring compliance with Medicare, Medicaid, and commercial payer standards.
  • Partnered with providers and interdisciplinary teams to facilitate approvals and support safe, efficient care transitions.
  • Developed workflow improvements that streamlined authorization processes and reduced case review turnaround times.
  • Educated staff on utilization review criteria, documentation standards, and CMS regulations to improve compliance and accuracy.
  • Mentored nursing staff in clinical auditing and medical necessity evaluations, building UR knowledge across the team.
  • Monitored and evaluated nursing performance, providing targeted feedback to maintain quality and regulatory standards.
  • Collaborated with administration to design and implement best practices that improved authorization efficiency and patient outcomes.


RN Case Manager

Hopestone Hospice
05.2022 - 04.2023
  • Collaborated with members, families, and providers to create individualized, cost-conscious care plans aligned with payer requirements.
  • Advocated with insurance companies to secure medical necessity approvals for treatments, medications, and services.
  • Documented clinical reviews accurately in EMR systems, ensuring regulatory and payer compliance.
  • Educated patients and caregivers on self-management strategies, contributing to reduced readmissions and avoidable hospitalizations.
  • Supported quality improvement initiatives to strengthen care transitions and optimize utilization of services.
  • Conducted ongoing reviews to monitor patient progress, making evidence-based adjustments to care plans as health needs changed.
  • Managed high-acuity, multi-comorbidity cases, coordinating across specialties to ensure efficient resource utilization and continuity of care.

Charge Nurse – ICU / Med-Surg / Telemetry

Huntsville Memorial Hospital
02.2020 - 02.2023
  • Conduct comprehensive patient assessments in high-acuity critical care settings, ensuring optimal care delivery and adherence to evidence-based protocols.
  • Collaborate with interdisciplinary teams to develop and implement individualized care plans for critically ill patients.
  • Perform utilization review to evaluate medical necessity, appropriateness, and efficiency of care, ensuring compliance with hospital, state, and payer guidelines.
  • Review charts and clinical documentation to support authorization, concurrent review, and retrospective review processes for ICU-level services.
  • Identify gaps in care, recommend interventions, and coordinate transitions of care to optimize patient outcomes and reduce hospital length of stay.
  • Maintain accurate documentation for UR and quality improvement initiatives, supporting regulatory compliance and audit readiness.
  • Serve as a liaison between physicians, case managers, and insurance providers to facilitate approvals, appeals, and care management decisions.
  • Monitor ICU metrics, patient outcomes, and resource utilization to contribute to continuous quality improvement programs.

Education

Bachelor of Science in Nursing - Nursing

Capella University

Associate of Science in Nursing - Nursing

Angelina College

Vocational Nursing Certificate - undefined

Angelina College

Skills

Utilization Review & Medical Necessity Determination

Certification

Registered Nurse (RN), Texas

Timeline

Director of Nursing /RN Case Manager

Luminos Hospice
04.2023 - 09.2025

RN Case Manager

Hopestone Hospice
05.2022 - 04.2023

Charge Nurse – ICU / Med-Surg / Telemetry

Huntsville Memorial Hospital
02.2020 - 02.2023

Associate of Science in Nursing - Nursing

Angelina College

Vocational Nursing Certificate - undefined

Angelina College

Bachelor of Science in Nursing - Nursing

Capella University
Mary BrookeRemote Nursing Professional