Summary
Education
Skills
Timeline
Work Availability
Quote
Work History
Overview
AssistantManager
Mary Brooks

Mary Brooks

York,SC

Summary

Dedicated and results-oriented customer relations specialist with a proven track record of delivering exceptional support and fostering positive client relationships. Proficient in handling diverse customer inquiries, resolving issues promptly, and ensuring satisfaction through clear communication and a customer-centered approach. Skilled in utilizing various tools and technologies to streamline processes and exceed service standards. Adept at multitasking in fast-paced environments while maintaining a friendly and empathetic demeanor. Committed to upholding the reputation of the company by providing outstanding service and contributing to a seamless customer experience. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Education

Associate of Science - General Technology

York Technical College

Skills

  • Order fulfillment
  • Microsoft Office Suite (Word, Excel, PowerPoint) Google Suite and Teams Dual Screens Multiline Phones Avaya Adobe
  • Office administration
  • Process optimization
  • Spreadsheet management
  • Meeting minutes
  • Employee training and development
  • Administrative support
  • CRM
  • Written and oral communication
  • Documentation and reporting
  • Relationship building

Timeline

Administrative Assistant

Lourdes Memorial Hospital
06.2023 - 08.2023

Remote Benefit Verification Specialist

Talent Bridge
11.2022 - 02.2023

Learning Ambassador

Amazon
09.2020 - 10.2021

Administrative Executive Assistant

Director Of Health System - UHS
05.2014 - 03.2019

Associate of Science - General Technology

York Technical College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Work History

Administrative Assistant

Lourdes Memorial Hospital
06.2023 - 08.2023
  • Perform accurate data entry into local systems and software
  • Prepare and distribute correspondence, forms, reports, presentation materials, and other written communications as required
  • Schedule and support preparation for meetings, conferences, programs and/or special events
  • Compile and enter information from a variety of sources into computer database
  • Directed and oversaw volunteers, assigned tasks, and trained for specific duties
  • Ensured staff relations and within proper compliance and credentials
  • Order and stock supplies
  • Executed record filing system to improve document organization and management
  • Developed and updated spreadsheets and databases to track, analyze, and report records and invoice data
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

Remote Benefit Verification Specialist

Talent Bridge
11.2022 - 02.2023
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Communicated verification and authorization status updates to doctors’ office to facilitate decision-making for patient admissions and insurance coverage
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
  • Contacted insurance carriers to discuss policies and individual patient benefits
  • Achieved insurance pre-authorizations to enable timely patient procedures
  • Familiarized with Medicaid, Medicare, and private insurance regulations
  • Updated patient records with accurate, current insurance policy information
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Checked employees' benefits enrollment for accuracy and inputted all data into the database.

Learning Ambassador

Amazon
09.2020 - 10.2021
  • Delivered new employee onboarding and training sessions via various software systems and technology
  • Managed new employee orientation training process for more than 30 employees each year
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Analyzed effectiveness of training programs at all levels and recommended updates
  • Trained new hires to perform cross-training exercises with experienced workers.

Administrative Executive Assistant

Director Of Health System - UHS
05.2014 - 03.2019
  • Provide professional assistance to health system director
  • Answered and directed calls and scheduled meetings
  • Organized files and maintained confidential client data following HIPAA guidelines
  • Composed inter-office communications and managed the director schedule and calendar
  • Created PowerPoint presentations and data analytics
  • Organized meeting and any other office related tasks.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Overview

9
9
years of professional experience

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Mary Brooks