Mary Brooks
Smyrna,TN
Summary
Detail-oriented and adaptable Medical Assistant known for exceptional communication and multitasking abilities. Expertise in streamlining operations and providing high-quality patient care to foster a welcoming and efficient clinic environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Derm Tech/ MA
Skin Solutions
09.2024 - Current
- Collaborated with team members to ensure adherence to safety protocols and regulations.
- Administered medications and injections per physician's orders, ensuring patient safety and compliance with protocols.
- Assisted in patient examinations and procedures, enhancing workflow efficiency and patient comfort.
- Scheduled appointments and coordinated referrals, optimizing clinic operations for better patient access.
- Educated patients on treatment plans and preventive care, promoting health literacy and adherence to protocols.
- Conducted routine laboratory tests and accurately processed specimens, supporting timely diagnostics.
- Collaborated with healthcare team members to streamline communication, improving overall patient care delivery.
- Monitored vital signs and reported changes to providers, contributing to proactive patient management strategies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Community Quick Care
03.2018 - 09.2024
- Conduct patient intake and record vital signs efficiently, ensuring accurate documentation.
- Assist healthcare providers during examinations and procedures, maintaining a sterile environment.
- Manage appointment scheduling using electronic health records systems to optimize patient flow.
- Educate patients on medication instructions, fostering understanding and compliance.
- Prepare examination rooms with necessary equipment and supplies for optimal readiness.
- Process laboratory specimens swiftly, adhering to safety protocols and guidelines.
- Facilitate communication between patients and healthcare team to ensure seamless care delivery.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Smyrna Pulmonary & Sleep Associates
03.2015 - 03.2018
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
GED -
Lavergne High School
SmyrnaNo Degree - Medical Assistant
Remington College
Nashville, TN04-2014
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Documentation and reporting
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Appointment setting
- Compassionate caregiver
- Patient flow management
- Sterilization techniques
- Medical supply inventory
- Equipment sterilization
- Complex Problem-solving
- Trustworthy companion
- Adaptable
Certification
-Certified in Phlebotomy
- DOT certification
- Occupational drug and alcohol testing
Timeline
Derm Tech/ MA
Skin Solutions
09.2024 - Current
Medical Assistant
Community Quick Care
03.2018 - 09.2024
Medical Assistant
Smyrna Pulmonary & Sleep Associates
03.2015 - 03.2018
GED -
Lavergne High School
No Degree - Medical Assistant
Remington College