MARY BROWN
Broken Arrow
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Director of Admissions
Saint Simeon’s Senior Community
10.2023 - Current
- - Increased admissions by 17% through targeted outreach and optimized workflows.
- - Achieved two zero-deficiency state surveys as part of the leadership team.
- - Reduced admission processing time with streamlined intake procedures.
- - Built referral relationships with 30+ hospitals and rehabs.
- - Managed census, bed availability, and throughput to maximize occupancy.
- - Ensured CMS compliance through policy development and documentation oversight.
- - Supervised admissions staff and managed crisis situations effectively.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Designed effective and user-friendly processes for both admissions and applicant review.
Senior Admissions Coordinator
Saint Simeon’s Senior Community
08.2021 - 10.2023
- - Led full admissions cycle, financial review, and regulatory compliance.
- - Managed waiting lists and coordinated transitions with internal teams.
- - Conducted tours and guided families through care decisions.
- - Maintained accurate resident records and served as documentation expert.
- Assisted in patient admission process based on federal and state laws.
Admissions Coordinator
Saint Simeon’s Senior Community
09.2019 - 08.2021
- - Completed Medicare, Medicaid, and private insurance verifications.
- - Handled crisis-intake calls and de-escalated high-stress situations.
- - Ensured compliance with state and federal regulations.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Performed document filing and faxing for admissions office.
Administrative Assistant
Pinkston’s Turf Services
05.2017 - 09.2019
- - Provided customer support, scheduling, and record management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for management.
Administrative Assistant
Wood Manor Nursing Facility
08.2015 - 05.2017
- - Supported executives, managed confidential records, and maintained office operations.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Bank Teller
Armstrong World Industries
04.2014 - 08.2015
- - Processed transactions, supported customers, and maintained compliance.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
Front End Team Lead
Bass Pro Shops
04.2011 - 12.2013
- - Supervised front-end operations, trained staff, and maintained financial accuracy.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
High School Diploma -
Catoosa High School
Catoosa, OK05-2010
Skills
- Cross-functional teamwork
- Admissions management
- Data analysis
- Policy development
- Crisis management
- Leadership development
- Professionalism
- Problem-solving
- Enrollment management
Timeline
Director of Admissions
Saint Simeon’s Senior Community
10.2023 - Current
Senior Admissions Coordinator
Saint Simeon’s Senior Community
08.2021 - 10.2023
Admissions Coordinator
Saint Simeon’s Senior Community
09.2019 - 08.2021
Administrative Assistant
Pinkston’s Turf Services
05.2017 - 09.2019
Administrative Assistant
Wood Manor Nursing Facility
08.2015 - 05.2017
Bank Teller
Armstrong World Industries
04.2014 - 08.2015
Front End Team Lead
Bass Pro Shops
04.2011 - 12.2013
High School Diploma -
Catoosa High School