Mary Brumm
Livonia,MI
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Results-driven manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
23
23
years of professional experience
Work History
Owner/CEO
South Lyon Toarmina’s Pizza
South Lyon, MI
03.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, inventory and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Founded and managed Pizza business, growing revenue 242% in 3 years.
Store Manager
Pep Boys Auto Parts & Service
Farmington Hills, MI
07.2014 - 03.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Walgreens
Livonia, MI
02.2004 - 04.2014
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain monthly budget.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and marketing while providing a platform for all to voice concerns.
Assistant Automotive Manager
Sears Auto Center
Novi, Michigan
09.1997 - 04.2003
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
Bachelor of Science - Criminal Justice
Lake Superior State University
Sault Ste. Marie, Michigan05.1996
Skills
- Sales Promotion
- Verbal and Written Communication
- Customer Service Management
- Records Organization and Management
- Staff Scheduling
- Performance Assessment
- Financial Statement Review
- Team Leadership
- Administrative Management
- Recruitment and Hiring
- Training Management
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Data Analysis
Accomplishments
District liaison for 41 stores in market, in Days of Supply project
Community Award winner 2010 and 2011
Timeline
Owner/CEO
South Lyon Toarmina’s Pizza
03.2018 - Current
Store Manager
Pep Boys Auto Parts & Service
07.2014 - 03.2018
Store Manager
Walgreens
02.2004 - 04.2014
Assistant Automotive Manager
Sears Auto Center
09.1997 - 04.2003
Bachelor of Science - Criminal Justice
Lake Superior State University
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