Mary Bruni
Hales Corners
Summary
Dynamic and results-driven professional with extensive experience at Fiserv, excelling in customer service and technical support. Proven problem-solver with a friendly demeanor, fostering teamwork and collaboration. Recognized for mentoring peers and enhancing client relationships, delivering tailored solutions that exceed expectations while maintaining a strong focus on system performance and user satisfaction.
Overview
27
27
years of professional experience
Work History
Client Tech Support Engineering - Sr Professional
Fiserv, Inc.
Milwaukee, WI
08.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Client Technical Support, Sr. Consultant
Fiserv
Milwaukee, WI
11.2020 - 07.2024
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
Systems Support Specialist IV
Fiserv
Milwaukee, WI
06.2017 - 10.2020
- Improved system performance by diagnosing and resolving hardware, software, and network issues.
- Established strong working relationships with colleagues across departments fostering collaboration on interdepartmental projects.
- Contributed to cross-functional projects as the subject matter expert in IT infrastructure support services.
- Trained new hires on company systems and procedures to ensure a smooth onboarding experience.
- Provided exceptional customer service through clear communication, active listening, and prompt issue resolution.
- Performed technical support and troubleshooting services to optimize system performance.
- Developed comprehensive documentation to guide users through troubleshooting processes and promote selfsufficiency.
Product Consultant
Fiserv
Milwaukee, WI
02.2012 - 05.2017
- Established long term customer relationships by using effective communication and active listening skills.
- Demonstrated products to help customers try out offerings before making purchases.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Assisted customers with product needs and introduced new offerings.
- Reliable resource for troubleshooting issues related to multiple products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative, Senior
Fiserv
Milwaukee, WI
06.2007 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Fiserv
Milwaukee, WI
06.1998 - 05.2007
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Waukesha South High School
Waukesha, WINo Degree - Business
UW-Waukesha
Waukesha, WISkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Timeline
Client Tech Support Engineering - Sr Professional
Fiserv, Inc.
08.2024 - 12.2024
Client Technical Support, Sr. Consultant
Fiserv
11.2020 - 07.2024
Systems Support Specialist IV
Fiserv
06.2017 - 10.2020
Product Consultant
Fiserv
02.2012 - 05.2017
Customer Service Representative, Senior
Fiserv
06.2007 - 01.2012
Customer Service Representative
Fiserv
06.1998 - 05.2007
High School Diploma -
Waukesha South High School
No Degree - Business
UW-Waukesha
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