Mary Bryant
Memphis,TN
Summary
Highly efficient Job Title well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts Number pounds. Highly experienced in performing quality inspections and machinery operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Locker Associate and Customer Service
Amazon
03.2022 - 10.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Customer Service Representative Agent
FedEx
11.1985 - 06.2020
Professional call inbound services, transfer customer to correct department to handle traced and lost pacķages,
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Word Processing - Typing, Ten Key, Office Procedures
Mille Hawkins College
Memphis, TNSkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Customer Engagement
- Decision-Making
- Cash Handling
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- Oral communication
- Work Planning and Prioritization
- Client Engagement
- New Hire Training
- Data Entry
- Customer service orientation
- Order Fulfillment
- Loss Prevention
- Shipment Processing strong communication skills
Timeline
Locker Associate and Customer Service
Amazon
03.2022 - 10.2023
Customer Service Representative Agent
FedEx
11.1985 - 06.2020
Word Processing - Typing, Ten Key, Office Procedures
Mille Hawkins College