Mary Bultman
Oconomowoc,WI
Overview
16
16
years of professional experience
Work History
Foreign Claims Processor
WPS FOREIGN CLAIMS PROCESSOR
08.2021 - 05.2024
- Translated medical claims into English and converted foreign currency into USD.
- Assigned proper CPT, HCPC, and ICD-10 codes to diagnosis and procedures received outside of the US.
- Identified duplicate claims to prevent redundant payments.
- Processed foreign claims using proprietary software to ensure compliance with regulatory requirements.
- Reviewed and analyzed claim documentation for accuracy and completeness, identifying discrepancies for resolution.
Customer Service Representative
WPS TRICARE FOR LIFE
10.2020 - 07.2021
- Documented conversations with beneficiaries and providers to track requests, problems, and solutions.
- Process written and faxed inquiries received from beneficiaries and providers.
- Submit claims for process, reprocess, and adjustment.
House Cleaner
ANGIE'S HOME CLEANING
09.2019 - 10.2020
- Organized, cleaned, and sanitized kitchens, bedrooms, living rooms, and bathrooms to eliminate daily germs and keep families healthy.
- Mopped and vacuumed floors and dusted furniture to maintain an organized, professional appearance at all times.
- Interacted pleasantly with clients and guests when performing daily duties.
Phone Operator
TARGET
11.2015 - 04.2018
- Connected incoming calls quickly using a multi-line telephone system.
- Documented messages left by callers and delivered vital information to intended employees.
- Greeted visitors and assisted by answering general questions and directed to the desired department.
- Trained new employees in procedures and policies in order to maximize team performance.
- Completed customer returns and exchanges.
Childcare Worker
KIDZ KINGDOM
09.2009 - 01.2010
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Helped prepare meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions.
Childcare Worker
KIDZ KINGDOM
09.2009 - 01.2010
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Helped prepare meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions.
Retail Sales Associate
THE SHOE DEPT.
09.2009 - 01.2010
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Managed cash register operations using the POS system, including processing sales and returns.
Sales Associate
SEARS
03.2009 - 10.2009
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
- Offered product and service consultations and employed upselling techniques.
Assistant Store Manager
THINGS REMEMBERED
06.2008 - 02.2009
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Maintained annual and monthly budgets.
Education
Certificate - CPC
AAPC
11-2024
High School Diploma -
JEFFERSON CITY HIGH SCHOOL
Jefferson City, MO05.2008
Skills
- Problem-solving abilities
- Inbound and outbound calling
- Accuracy and precision
- Data entry proficiency
- Medical terminology
- Microsoft office
Timeline
Foreign Claims Processor
WPS FOREIGN CLAIMS PROCESSOR
08.2021 - 05.2024
Customer Service Representative
WPS TRICARE FOR LIFE
10.2020 - 07.2021
House Cleaner
ANGIE'S HOME CLEANING
09.2019 - 10.2020
Phone Operator
TARGET
11.2015 - 04.2018
Childcare Worker
KIDZ KINGDOM
09.2009 - 01.2010
Childcare Worker
KIDZ KINGDOM
09.2009 - 01.2010
Retail Sales Associate
THE SHOE DEPT.
09.2009 - 01.2010
Sales Associate
SEARS
03.2009 - 10.2009
Assistant Store Manager
THINGS REMEMBERED
06.2008 - 02.2009
Certificate - CPC
AAPC
High School Diploma -
JEFFERSON CITY HIGH SCHOOL