Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Mary Bunch

Martin,TN

Summary

  • Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence.Completing and filing tax documents with appropriate agencies, like the IRS, state and local government entities.Verifing employees’ work hours and payment through the payroll system, issuing deductions, earnings and other statements to employees and updating payroll records regularly. Positive, upbeat and service-oriented attitude toward completing tasks.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Office Clerk/Accounting Bookkeeper

Pro Tax Services
Knoxville, TN
09.2023 - Current
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Prepared invoices for customers based on their orders and payment terms.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Processed incoming and outgoing mail daily.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Received payments from customers via cash or credit card transactions.
  • Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
  • Resolved customer complaints promptly and professionally.
  • Developed forms and maintained filing systems to store confidential client information securely.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Managed client communication, scanning documents and distribution of mail.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
  • Contacted customers regarding account updates and potential problems.
  • Maintained confidentiality of sensitive information and documents.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Answered and directed phone calls to appropriate staff members.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Typed, formatted and edited correspondence and other documents.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Developed organizational filing systems for confidential customer records and reports.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Answered telephones, directed calls, and took messages.
  • Completed and mailed contracts, invoices or checks.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Delivered messages and ran errands.
  • Conducted monthly reconciliation of bank statements.
  • Responded promptly to customers' inquiries regarding their accounts receivable status.
  • Inputted journal entries into accounting software system.
  • Maintained and reconciled general ledger accounts.
  • Processed accounts receivable invoices, payments, and refunds.
  • Processed invoices and checks, and maintained daily cash logs and deposits.
  • Reviewed transactions, issued checks and updated ledgers and budgets.
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Processed payroll for employees, including calculating wages, deductions, and issuing payments.
  • Coordinated with vendors and clients to resolve billing and payment issues.
  • Handled sensitive financial information with confidentiality and integrity.
  • Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
  • Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
  • Ensured compliance with local, state, and federal government reporting requirements and tax filings.
  • Prepared and processed payroll.
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Handled bi-weekly payroll services for company employees.
  • Calculated income and social security tax deductions.
  • Matched orders with invoices and recorded required information.

Account Represenative

IGT Solutions
Knoxville, TN
08.2021 - 03.2022
  • Provided customer service by answering product and service related questions.
  • Collaborated with team members to identify areas of improvement in customer service processes.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Collected deposits or payments and arranged for billing.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Office Manager

Joiner Buses LLC
Knoxville, TN
08.2003 - 05.2016
  • Organized company events including holiday parties, team building activities .
  • Assisted in recruiting, onboarding and training new employees.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Provided administrative support to management team including preparing reports and presentations.
  • Ensured compliance with applicable laws regarding employment practices.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided training to new hires on office policies and procedures.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Maintained confidential records relating to personnel matters.
  • Monitored inventory levels and placed orders when needed.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Supervised staff members, organized schedules and delegated tasks.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Assisted in developing budgets for departmental expenses.
  • Maintained filing system for records, correspondence and other documents.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Developed and implemented office policies and procedures.
  • Developed effective communication strategies between departments within the organization.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Interpreted and communicated work procedures and company policies to staff.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Coded and entered daily invoices with in-house accounting software.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Used judgment and initiative in handling confidential matters and requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Proposed or approved modifications to project plans.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assigned work and monitored performance of project personnel.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Some College (No Degree) - Nursing

South College
Knoxville, TN
01-2007

Associate of Science - General Studies

Pellissippi State Community College
Knoxville, TN
12-2000

Skills

  • File Organization
  • Data Entry
  • File Maintenance
  • Records Management
  • Billing and coding
  • Data Management
  • Telephone reception
  • Scheduling appointments
  • Payroll support
  • Basic accounting
  • Billing support
  • Verbal Communication
  • Maintaining records
  • Word Processing
  • Bookkeeping
  • Inbound Calls
  • Mail handling
  • Invoice Processing
  • Customer Service

Certification

Received Class B CDL with School Bus Endorsement 2001.

PTIN threw IRS 2022 and 2023.

Code of Conduct and 100% on surveys for proformance threw State Farm and Liberty Mutual.

Accomplishments

Was a board member for Mid East Head Start Policy Council from 1996-1998.

First Place Solo & Cymbal at UT Martin high school recital.

Affiliations

Attend Ti Chi and Kung Fu since 2021.

Timeline

Office Clerk/Accounting Bookkeeper

Pro Tax Services
09.2023 - Current

Account Represenative

IGT Solutions
08.2021 - 03.2022

Office Manager

Joiner Buses LLC
08.2003 - 05.2016

Some College (No Degree) - Nursing

South College

Associate of Science - General Studies

Pellissippi State Community College

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Mary Bunch