Mary Bunch

* Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

* Responded to inquiries from callers seeking information. *Completed clerical tasks such as filing, copying, and distributing mail.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Interacted with customers by phone, email, or in-person to provide information.
• Provided clerical support, addressing routine, and special requirements.
• Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
• Organized, stored and retrieved files to enhance daily operations and support customer needs.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Ensured accuracy in tax returns by meticulously reviewing entries for errors and discrepancies.
• Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
• Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
• Advised clients on various strategies for minimizing their income tax liabilities throughout the year.
• Provided exceptional customer service to resolve issues quickly, resulting in positive feedback from clients.
• Utilized advanced software tools to improve efficiency in calculating taxes owed or refunds due based on available data inputs.
• Increased client satisfaction with the timely preparation and filing of income tax returns, meeting strict deadlines.
• Analyzed financial records to verify accuracy of tax returns.
• Assessed client tax situations to determine best filing options.
• Communicated with clients regarding tax situations, providing guidance on financial decisions.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Offered clients recommendations to reduce tax liabilities.
• Utilized tax software to prepare returns and meet deadlines.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Managed smooth processing of [Type] paperwork to support office productivity.
• Completed clerical tasks such as filing, copying, and distributing mail.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained computer and physical filing systems.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Updated reports, managed accounts, and generated reports for company database.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Managed office operations while scheduling appointments for department managers.
• Coordinated special projects and managed schedules.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Created, maintained and updated filing systems for paper and electronic documents.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Controlled finances to lower costs and keep business operating within budget.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Evaluated employee records and productivity and submitted evaluation reports.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Delivered performance reviews, recommending additional training or advancements.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
• Assisted students with boarding and exiting bus to reduce safety issues.
• Transported passengers safely along prescribed routes according to tight schedules.
• Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Inspected emergency equipment and verified safe working order for student and driver use.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
• Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
• Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
• Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
• Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
• Assisted students with loading and unloading luggage, mobility aids and bicycles.
• Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
• Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
• Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
• Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
• Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
• Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
• Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
• Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
• Communicated information to parents to promote good communication and transparency.
• Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
• Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
• Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
• Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
• Kept parents informed of schedule changes or other relevant updates through clear communication channels.
• Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
• Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
• Assisted in training new drivers and maintaining driver certifications.
• Drove bus along assigned route, picking up students.
• Enforced student behavior policies and responded to student emergencies.
• Assisted in loading and unloading students and belongings.
• Supervised students during loading, unloading and on bus.
• Identified and reported mechanical problems and safety hazards.
• Created and enforced bus rules and kept expectations posted.
• Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
• Inspected and serviced buses on regular basis.
• Completed logbooks, incident reports and other daily paperwork.
• Worked closely with school administration and transportation to maintain smooth operations.
• Drafted and submitted reports detailing trips, fuel, mileage, and hours.
• Executed proper and timely loading and unloading of passengers.
• Kept up to date on local, state and federal regulations related to school bus operations.
• Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
• Attended pre-trip meetings to support safe transport of students.
• Maintained accurate and up-to-date route and time logs.
• Recorded bus route and made notes for substitute drivers.