Hi, I’m
Mary Burks
Toney,AL
Summary
Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture with documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings; highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapts at working effectively unsupervised and quickly mastering new skills.
Overview
27
years of professional experience
Work History
Redstone Arsenal
Child and Youth Program Assistant and Bus Driver
07.2023 - Current
Job overview
- Created a safe, fun environment for children and teens attending special programs at Redstone Arsenal SAC facility.
- Explained and enforced rules and regulations of the SAC program.
- Created a list of needed supplies and materials for activities.
- Delivered prominent levels of care, assistance, and supervision to children in compliance with the organization's rules and policies.
- Developed and implemented fun educational activities for children of varying ages.
- Drive bus to pick up youth from various schools back to Redstone Arsenal for afterschool activities
- Assisted in conducting needs assessments to identify key areas of service needs.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
Ardent PreschoolHuntsville, AL
Lead Teacher, Toddler Room
11.2021 - 07.2023
Job overview
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
Huntsville Hospital Main
Health Unit Coordinator
09.1997 - 11.2021
Job overview
- Provided care for patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Managed financial documentations such as expense reports and invoices.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Increased office productivity by transcribing over numerous daily meetings and appointments and implementing organizational systems for documents.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Provided care for 30-50-patient unit, coordinating day-to-day hygiene, feeding and quality-of-life functions
Huntsville Hospital Main
Staffing Assistant
09.1997 - 11.2021
Job overview
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Compiled employee records from individual departments to maintain central files.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Huntsville Hospital MainHuntsville, AL
Reservation Specialist
09.1997 - 11.2021
Job overview
- Assisted customers with making reservations and entered reservation details into computer system.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Answered approximately 500 calls per day
- Resolved various issues and discrepancies for customers
Signature Healthcare
Lead Frontline Receptionist Part-time
04.2018 - 04.2019
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Created staffing schedule for all receptionists
- Completed all tasks in compliance with company policies and procedures.
- Created job descriptions
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service and issue resolution.
Customer Service Call Center
PBX Operator
03.2014 - 03.2017
Job overview
- Created and maintained company phone directory with current extensions and staff information.
- Trained and mentored new PBX operations employees.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Supported customers by managing numerous amounts of calls per day efficiently while maintaining professionalism and upbeat tone.
- Coordinated general corporate messaging and voicemail for organization with 12 employees.
- Answered calls on 1st ring and engaged customers with friendly, professional demeanor.
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
- Monitored automated systems for placing collect calls and intervened for callers needing assistance.
- Managed telephone switchboard of numerous calls to personnel and routed internal and external calls to provide quick connection.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
Liberty UniversityLynchburg, VA
Master of Arts from Public Health Administrator
05.2024
Liberty UniversityLynchburg, VA
Bachelor of Science from Interdisciplinary Studies
05.2023
Virginia College - BirminghamBirmingham, AL
Associate of Arts from Secretarial Studies And Office Administration
06.2012
Skills
- Employee Motivation and Performance
- Profit and Loss Management
- Supply and Inventory management
- Microsoft PowerPoint
- Leadership and People Development
- Integrity and Transparency
- Relationship and Team Building
- Payroll skills
- Staffing skills
- Senior Leadership Support
- Microsoft Excel
- Clinical experience with child abuse and neglect cases
- System and program efficiency
Business Owner
I own a women's online boutique that offers clothing and accessories to women.
Websites
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Child and Youth Program Assistant and Bus Driver
Redstone Arsenal
07.2023 - Current
Lead Teacher, Toddler Room
Ardent Preschool
11.2021 - 07.2023
Lead Frontline Receptionist Part-time
Signature Healthcare
04.2018 - 04.2019
PBX Operator
Customer Service Call Center
03.2014 - 03.2017
Health Unit Coordinator
Huntsville Hospital Main
09.1997 - 11.2021
Staffing Assistant
Huntsville Hospital Main
09.1997 - 11.2021
Reservation Specialist
Huntsville Hospital Main
09.1997 - 11.2021
Liberty University
Master of Arts from Public Health Administrator
Liberty University
Bachelor of Science from Interdisciplinary Studies
Virginia College - Birmingham
Associate of Arts from Secretarial Studies And Office Administration
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