MARY BURNETT
Tallahassee,FL
Summary
Experienced Medical Administrative Assistant excelling for 20 years in digital information management, patient record maintenance, efficient appointment scheduling and insurance negotiations. Approached guest services with calm demeanor leading to unmatched patient care and customer loyalty.
Overview
18
18
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
FAMILIES, INC. COUNSELING SERVICES
07.2014 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
Revenue Cycle Specialist
St. Bernards Medical Center
04.2018 - 04.2022
- Identified and resolved payment issues between patients and providers.
- Balanced and reconciled accounts.
- Contacted responsible parties for past due debts.
- Reached out to insurance companies to verify coverage.
CUSTOMER SUPPORT STAFF
MID-SOUTH HEALTH SYSTEMS
10.2009 - 07.2014
- Responsible for checking in/out clients here for appointments, groups or testing with therapists, psychiatrists, psychologists; verify insurance, take payments, run reports, take weight, blood pressures, consents for release of information; answering multi-phone lines; work with scheduling; take crisis calls from clients, police and/or hospitals; keep department supplies stocked and ordered; maintain petty cash and weekly cash reports.
RETAIL CLERK
NEW YORK & COMPANY
11.2009 - 02.2010
- Provided excellent customer service on sales floor; assisted management team with floor sets and merchandising.
PATIENT CARE ASSISTANT
NEA HOSPITAL
11.2008 - 10.2009
- Provided care for up to 10 patients on the assigned floor during 12 hour shift
- Responsible for bathing, changing clothes, feeding, monitor vital signs and documenting stats in medical charts for physicians and nurses.
SECRETARY, DOCTOR ASSISTANT
PAIN MANAGEMENT MEDICAL CENTER
08.2006 - 11.2008
- Responsible for checking in/out patients for appointments for routine visits or procedures, verifying insurance; accepting and posting payments; administrative reports; contacted patients to confirm appointments
- Assisted doctor on procedure day with vitals and discharge after procedures.
Medical Support Assistant
Florida State University
07.2022 - Current
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Used Prosycle and Clinic Note to maintain and record patient data and generate reports.
Education
High School Diploma -
GAITHER SENIOR HIGH SCHOOL
Tampa, FLundefined
UNITED COLLEGE
Tampa, FLSkills
- Proficient in computer
- Office machine operation
- Electronic medical records system (Credible)
- Clerical Support
- Data Entry
- Appointment Scheduling
- Expense Reporting
- Check processing
- Document Control
- Invoice Processing
References
AVAILABLE UPON REQUEST
Timeline
Medical Support Assistant
Florida State University
07.2022 - Current
Revenue Cycle Specialist
St. Bernards Medical Center
04.2018 - 04.2022
ADMINISTRATIVE ASSISTANT
FAMILIES, INC. COUNSELING SERVICES
07.2014 - 03.2018
RETAIL CLERK
NEW YORK & COMPANY
11.2009 - 02.2010
CUSTOMER SUPPORT STAFF
MID-SOUTH HEALTH SYSTEMS
10.2009 - 07.2014
PATIENT CARE ASSISTANT
NEA HOSPITAL
11.2008 - 10.2009
SECRETARY, DOCTOR ASSISTANT
PAIN MANAGEMENT MEDICAL CENTER
08.2006 - 11.2008
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UNITED COLLEGE
High School Diploma -
GAITHER SENIOR HIGH SCHOOL
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