Mary Bush
Joppa,MD
Overview
13
13
years of professional experience
Work History
House Cleaner/Manager's Assistant
A Step Above Cleaning
Abingdon, MD
01.2011 - Current
- Responded to and directed incoming calls and other communication.
- Cleaning Bathrooms, Kitchens, Livingrooms,Bedrooms, etc
- Mopped, swept, vacuumed
- Trained new employees
- Made calls to schedule clients new and old
- Refilled supply's for following work day
Certified Insurance Agent
Clear Health
Belcamp, MD
08.2021 - 10.2021
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Upsold additional products and services after identifying customer needs and requirements.
- Remained impartial in order to advise clients based on circumstances.
Service Delivery Associate Manager
Amazon
Edgewood, MD
11.2019 - 08.2021
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Supervised operations of 24-hour customer service desk staffed by 60 team members.
- Manged team members by telling them what they need to do on deliveries
- Made spread sheets for gas cards, phones, vans
- Documented scratches, dent, broken parts on van
- Told team members where to go at the end of there route
- Delivered packages to customers
- Inspected vans
Education
Associate of Science - Medical Assistant
Harford Community College
Bel Air, MDHigh School Diploma -
North Harford High School
Pylesville, MD05.2003
Skills
- Verbal and Written Communication
- Team Support and Collaboration
- Health Standards Compliance
- Relationship Building
- Guest Service and Support
- Heavy Lifting
- Microsoft Office
- Work Planning and Organization
- Multitasking and Prioritizing
- Detail-Oriented
- Damage and Theft Reporting
- Electronic Communication
- Service-Oriented
Timeline
Certified Insurance Agent
Clear Health
08.2021 - 10.2021
Service Delivery Associate Manager
Amazon
11.2019 - 08.2021
House Cleaner/Manager's Assistant
A Step Above Cleaning
01.2011 - Current
Associate of Science - Medical Assistant
Harford Community College
High School Diploma -
North Harford High School