Mary Byrd
Tulsa,OK
Summary
Driven Lead Associate with excellent task prioritization and customer service skills. Knowledgeable team player with experience.
Results-driven Lead Associate with substantial background in managing teams, driving sales growth, and enhancing customer satisfaction. Proven skills in strategic planning, project management, and budgeting. Demonstrated ability to foster strong relationships with clients and stakeholders. Consistently exceeded performance goals in past roles through innovative strategies and team collaboration.
Overview
4
4
years of professional experience
1994
1994
years of post-secondary education
Work History
Lead associate
Dollar General
Tulsa, Oklahoma
08.2023 - 07.2025
- Implemented process improvements to enhance team productivity and morale.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership to team members by motivating, training, coaching and disciplining staff.
- Processed payments and handled cash to ring up customers in store.
- Responded to customer questions and complaints by resolving issues personally or referring to management.
Porter
Whataburger
Tulsa, Oklahoma
08.2021 - 11.2023
- Maintained cleanliness and organization of common areas and guest facilities.
- Followed safety protocols while lifting and moving heavy items throughout the area.
- Supported housekeeping staff by delivering supplies as needed during peak hours.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Performed basic maintenance and cleaning.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Ensured that all areas were kept clean and tidy at all times.
- Greeted customers and provided assistance with their needs.
- Organized storage areas to maximize efficiency and promote a neat appearance.
- Assisted in unloading merchandise from delivery trucks.
- Sanitized frequented areas and equipment using approved supplies.
- Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
- Stocked shelves and rotated inventory to ensure freshness of products.
Education
Tulsa Job Corp
Tulsa, OkSkills
- Team leadership
- Cash handling
- Customer resolution
- Inventory management
- Safety protocol adherence
- Attention to detail
- Employee supervision
- Customer service
- Organizational skills
- Multitasking Abilities
Timeline
Lead associate
Dollar General
08.2023 - 07.2025
Porter
Whataburger
08.2021 - 11.2023
Tulsa Job Corp
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