MARY BYRD
Albuquerque,NM
Summary
Business Analyst with expertise in business process analysis and project management. Skilled in developing comprehensive project documentation and crafting business improvement strategies. Skillful in designing test plans, validating systems, and training personnel, resulting in efficient project completions. Proven ability to integrate new technologies while fostering collaboration to achieve project objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Analyst
US Eagle Federal Credit Union
Albuquerque, NM
08.2020 - 08.2025
- Conducted detailed analysis of business processes to identify efficiency improvements.
- Identified gaps between current operations and desired future state.
- Translated user needs into actionable items for IT teams.
- Drafted functional specifications documents to define project scope and deliverables.
- Collaborated with cross-functional teams on system enhancement initiatives.
- Migrated the knowledge library and trained staff on ServiceNow knowledge systems to improve operational capabilities.
- Designed test plans, scenarios, scripts, and results matrices to validate system functionality.
Business Software Applications Instructor/Consultant
MDB Consulting
Albuquerque, NM
02.2001 - 08.2020
- Delivered engaging software instruction through stand-up, hands-on, and lecture formats for diverse audiences.
- Provided on-site and remote technical support to end-user clients, resolving issues promptly.
- Facilitated office automation initiatives and process reviews to improve operational efficiency.
- Developed customized course materials aligned with specific audience needs, enhancing learning outcomes.
- Specialized in Microsoft Office, Microsoft Project, and comprehensive project management processes.
Skills
- Business process analysis
- Project management
- Microsoft Project and Smartsheet
- Project documentation
- Test plan design
- System validation
- ServiceNow knowledge management
Certification
- Microsoft Certified Professional
- Microsoft Project Certified
- Microsoft Office Specialist (MOS) - Expert
- Microsoft Office Certified Master Instructor
Timeline
Business Analyst
US Eagle Federal Credit Union
08.2020 - 08.2025
Business Software Applications Instructor/Consultant
MDB Consulting
02.2001 - 08.2020
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