Mary Byrne
Elmhurst,IL
Summary
A professional who is proactive with experience in all areas of building and maintaining solid client relationships. Possess excellent communication skills in effectively manage and deliver client's goals and objectives. Efficient, detail oriented and effective at providing insight into the development and execution of marketing plans.
Overview
25
25
years of professional experience
Work History
Client Services Manager
Advantage Sales And Marketing
Schaumburg, IL
09.2016 - Current
- Worked with clients on regular basis to manage day to day operations of product portfolios, investigate and solve issues and provide overall updates, including increasing portfolio up to 30%
- Managed all supply chain issues, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Maintained client files with with entire product portfolio of products, including sales contracts, records of client interactions, client updates, and all other information.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Responsible for effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Business Development Manager
Advantage Solutions
Vernon Hills, IL
08.2013 - 08.2016
- Manage leading CPG companies on developing, executing and post event analysis of in store sales and marketing campaigns.
- Create store specific programming that drives incremental sales up to 20% at store level
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Provide insights to measure in-store performance to facilitate meeting/exceeding project objectives up to 50%
- Work with supply chain in order to manage sales and inventory in order to execute marketing objectives.
- Manage key client relationships with Hershey, Pfizer, Kimberly Clark, Energizer and GOJO
Logistics Manager
Goliath Solutions
Deerfield, IL
08.2006 - 08.2013
- Developed and managed fulfillment and shipping operations, improving overall corporate savings up to 30%.
- Worked under continual tight timelines with all levels of Engineers, Sales, Operations, Logistics and Graphics in order to meet production scheduling.
- Coordinated with Sales to execute product sales strategy including costing and program pricing.
- Managed overall process including budgeting, forecasting, results reporting in order to drive loyalty and retention.
Client Services Director
Catalina Marketing Corporation
Schaumburg, IL
01.1991 - 12.1999
- Managed three regional Client Service Offices, including department planning, hiring, training and developing teams
- Manage team responsible for over 50% of company's total revenue during particular business cycles
- Point person in developing, testing and implementing of company wide result reporting systems
- Instrumental in increased overall program efficiency (Highest on time to 85%, least changes 15% with most program growth - 30%)
Education
Bachelor of Arts - Marketing, Marketing Management
Saint Mary's University of Minnesota
Winona, MN05.1987
Skills
- Client Development
- Profitability Assessments
- Advertising Campaigns
- Budgeting and Expenditures
- Problem Analysis/Resolution Collaboration
- Sales Records Management
- Salesforce Software
- Marketing Strategy Development
- Agency Liaison
- Brand Marketing
Timeline
Client Services Manager
Advantage Sales And Marketing
09.2016 - Current
Business Development Manager
Advantage Solutions
08.2013 - 08.2016
Logistics Manager
Goliath Solutions
08.2006 - 08.2013
Client Services Director
Catalina Marketing Corporation
01.1991 - 12.1999
Bachelor of Arts - Marketing, Marketing Management
Saint Mary's University of Minnesota
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