Mary Caballero
Hair Stylist, House Keeper, Waitress
San Carlos,Philippines
Summary
Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
19
19
years of professional experience
Work History
Hairstylist
Self Employed
01.2021 - Current
- Managed multiple Clients per day including answering calls and emails.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Housekeeper
DGC BNB Hotel
11.2018 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Waitress Trainer
Friends PC
04.2016 - 02.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Utilized effective communication techniques to support server learning and comprehension.
Retail Sales Clerk
Korean Souvenirs Of Lapu Lapu
01.2010 - 11.2012
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Maintained clean sales floor and straightened and faced merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Final Visual Inspector
Muramuto Audio Inc.
02.2005 - 02.2009
- Recorded inspection and test results on data sheets.
- Checked capacitor, IC connector, and switch of products and materials against established standards.
- Followed standard operating procedures for inspections and tests.
- Followed safety protocols while handling hazardous materials.
- Examined products for imperfections and defects.
- Provided feedback to production team regarding product quality.
- Provided technical support to production personnel.
- Sampled products to verify compliance with standards
- Trained other workers in inspection and testing procedures.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Operated and maintained testing equipment.
- Monitored product quality at all stages of production process.
Education
No Degree - Hair Stylist & Make Up
07.2021
High School Diploma -
06.2001
Skills
- Lash and Eyebrow Maintenance
- Marketing Familiarity
- Business Management
- Outstanding Client Retention
Accomplishments
- Ranked Top Three in Class for Make Up and Barbery, and Hair Color.
Languages
Visayan
Native or Bilingual
Tagalog
Native or Bilingual
Ilonggo
Native or Bilingual
English
Limited Working
Timeline
Hairstylist - Self Employed
01.2021 - Current
Housekeeper - DGC BNB Hotel
11.2018 - 03.2020
Waitress Trainer - Friends PC
04.2016 - 02.2018
Retail Sales Clerk - Korean Souvenirs Of Lapu Lapu
01.2010 - 11.2012
Final Visual Inspector - Muramuto Audio Inc.
02.2005 - 02.2009
Rose Institute of Cosmetology - No Degree, Hair Stylist & Make Up
Quezon National High School Ext. - High School Diploma,