Mary Calta
Brookfield,CT
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
12
12
years of professional experience
Work History
Medical Front Office Receptionist/Insurance/Billing Specialist
Nguyen Eye Care, LLC (dba CT EYE CARE)
10.2019 - 09.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Worked well in a team setting, providing support and guidance.
Pharmacy Clerk
Kinney Drugs
08.2017 - 08.2019
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Greeted customers at counter and provided excellent customer service.
- Organized pharmacy area to maintain clean and orderly environment.
Customer Service Representative
Price Chopper
09.2013 - 09.2017
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Certification - Medical Office Receptionist
Ashworth College
Norcross, GA02-2025
High School Diploma -
Richfield Springs Central School
Richfield Springs, NY06.2013
Skills
- Patient registration
- Patient scheduling
- Medical coding
- Appointment management
- Insurance verification
- HIPAA compliance
- Office administration
- Medical terminology
- Referral verification
- Telephone etiquette
- Patient callbacks
- Mail management
Timeline
Medical Front Office Receptionist/Insurance/Billing Specialist
Nguyen Eye Care, LLC (dba CT EYE CARE)
10.2019 - 09.2025
Pharmacy Clerk
Kinney Drugs
08.2017 - 08.2019
Customer Service Representative
Price Chopper
09.2013 - 09.2017
High School Diploma -
Richfield Springs Central School
Certification - Medical Office Receptionist
Ashworth College
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