Amy Miller
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Bartender
Virgin Hotel
10.2021 - Current
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Helped management plan and serve bar menu exceeding customer expectations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, VIP clientele, and performers by engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Developed and maintained courteous and effective working relationships with VIP clientele and performers.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
Gaming Bartender
Village Pub
10.2020 - 07.2022
- Participated in ongoing training sessions to continually refine bartending skills and industry knowledge, enhancing overall performance.
- Implemented creative drink specials themed around popular games, attracting new patrons and boosting sales.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat gaming customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and enthusiasm for both bartending and gaming industries.
- Enhanced customer experience by providing efficient and friendly service while maintaining a clean and organized bar area.
- Worked closely with management to develop strategies for increasing foot traffic during slower periods, leading to improved overall profits.
- Maintained a strong knowledge of gaming machines, pay tables, and pay out tax requirements for use within the establishment, providing accurate information to customers as needed.
- Stayed current on industry trends related to both bartending techniques and popular gaming promotions, allowing for meaningful interactions with patrons.
- Facilitated seamless communication between bar staff and other departments to maintain a cohesive team atmosphere focused on customer satisfaction.
- Provided exceptional customer service through active listening and problem-solving skills, addressing any concerns or complaints promptly and professionally.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Bartender and Food Server
Bullseye Pub
05.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in ongoing training sessions to continually refine bartending skills and industry knowledge, enhancing overall performance.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Helped management plan and serve bar menu exceeding customer expectations.
Bartender
Hard Rock Casino
03.2007 - 04.2019
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases and manage orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Arts - Merchandise Marketing/ Management
Fashion Institute of Design Merchandising
Los Angeles, CAHigh School Diploma -
Silverado High School
Las Vegas, NV06.2002
Skills
- Team training and development
- Sales expertise
- Food Running
- Wine Knowledge
- Bartending License
- Responsible Serving
- Ordering Supplies
- Bar Equipment Familiarity
- Staff Management
- Complex Problem-Solving
- Aloha POS
- Drink Preparation Techniques
- Fast Learner
- Liquor, beer, and wine knowledge
- Supply and Inventory Maintenance
- Teamwork and Professionalism
- Customer Service
- Cleanliness and hygiene
- ABC standards
- Alcohol awareness
- Health codes compliance
- Liquor Law Compliance
- Hospitality and Guest Service
- Bussing and Serving
- Logistic Operations
- Honest and Dependable
- Vendor Management
- Order Management
- Strong multitasking
- Classic cocktails
- Wine Pairings
- Staff Training
- New Hire Training
Affiliations
- Issues Concerning Adolescents of Nevada
Timeline
Bartender
Virgin Hotel
10.2021 - Current
Gaming Bartender
Village Pub
10.2020 - 07.2022
Bartender and Food Server
Bullseye Pub
05.2019 - 03.2020
Bartender
Hard Rock Casino
03.2007 - 04.2019
Associate of Arts - Merchandise Marketing/ Management
Fashion Institute of Design Merchandising
High School Diploma -
Silverado High School